Subject: RE: Amount Deduction Issue
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Suresh Sivagnanaguru <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 2 Feb 2020 10:21:59 +0000

Hi @Suresh Sivagnanaguru<mailto:[email-masked]>,

Please help us to trace this transactions as guided by JIRA team.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 2, 2020 5:24 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Amount Deduction Issue

External email sender, please take precaution.
Hi Team,

Customer reported that two different transactions has been done on his card with Landmark when he did not make any purchase with us on the dates mentioned below. We have checked with the email address and contact number but we are unable to locate any orders with the amounts that customer has mentioned. Regarding this charge we raised a Jira under REL-81142 where tehy have mentioned to contact "Suresh.sivagnanaguru". Please find attached the bank statement and advise on this case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 29, 2020 12:42:21 PM
Subject: Deduct amount from account

Hi Team,

With reference to email: [email-masked]<mailto:[email-masked]> and ticket number: 414789

Amount was deducted twice from customer account ending with card number **5639 and he did not place any order we have already checked his order account and the last order was placed on 16 Jan,2020.

The details of the deduction are:

Transaction number: 9970034200196777Concept: ShoemartAmount: AED 90 Date: 19 Jan, 2020

Transaction number: 9970036200201519Concept: LandmarkAmount: AED 25 Date: 20 Jan, 2020
​
We have already escalated this case to Jira team (REL-81142<https://landmark.atlassian.net/browse/REL-81142>) and they have informed us to check with @Suresh.sivagnanaguru.

Kindly check and update as customer is waiting for his refund.

Thank you for your help!

Regards,
Shivani

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