Subject: 6458949596/late delivery
From: Ghazi Mohammad Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>, ali inayat <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 2 Feb 2020 03:02:46 -0700 (MST)

Dear Team , 

With reference order number : 6458949596 Customer placed order on Dec 30, 2019 with 5 items with order tracking number : S000396328373 and the total price is : 358.00 SAR and till now Customer saying has not received the order yet . 
As per the hybris the order status is delivered we raised this case to the courier team (shipa ) they provide us the POD and informed us the order is delivered successfully . again we informed the customer that has received the order successfully . but she still claiming that she didn't received the order yet . again we escalated this case to warehouse 3 times but no response . 

Please look for this issue and update us . 

Regards, 
Ghazi