Subject: RE: refund issue order #6453131440
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammed Obiedo <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Feb 2020 08:48:59 +0000

Hi Fauzan,

Due to some technical issue refund was processed twice.

Please apologize to the customer and inform that we cannot take the refund back.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, February 2, 2020 6:22 AM
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Mohammed Obiedo <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund issue order #6453131440

External email sender, please take precaution.
Hi Imran,

Kindly find the attachment which is shared by customer.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 February, 2020 13:42:15
Subject: RE: refund issue order #6453131440

Hi Fauzan,

Please ask customer to share the bank statement.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 31, 2020 5:21 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>
Subject: Re: refund issue order #6453131440

External email sender, please take precaution.
Hi Team,

With reference to ticket: 428395
order 6453131440
Customer has returned items and got the refund two times, as per customer he received SMS of the refund on  22 Jan & 24 Jan, 2020, customer also shared the screenshot of messages from the bank.
can you please check and advice us on this case.

Regards,
Fauzan

________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 January, 2020 23:15:04
Subject: refund issue order #6453131440

Hi Team ,

With reference to order :6453131440
Ticket number :428395

In this order we made return request and the refund has been done but twice ,Kindly check the attachment

Regards,
Obiedo

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