Subject: RE: Late Collection//6454683337
From: "Omer Saeed (SA)" <[email-masked]>
To: Zaid Zafar <[email-masked]>, Mohd Imran <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mensour ShehabAlDeen <[email-masked]>, "Mohmed Musa (SA)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 2 Feb 2020 07:55:02 +0000

Dear Zaid,

Well noted. We will rearrange the below collection asap.

Kind Regards,

Aqib Muneer
OPS Special Projects - Team Member II
ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ
Aramex Saudi Limited – Riyadh, KSA
Mob +966572645880
aramex.com<http://aramex.com/>

From: Zaid Zafar <[email-masked]>
Sent: Sunday, February 2, 2020 9:56 AM
To: Mohd Imran <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Omer Saeed (SA) <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Mensour ShehabAlDeen <[email-masked]>; Mohmed Musa (SA) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Zaid Zafar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: RE: Late Collection//6454683337

Dear Imran,

Apologies for the inconvenience caused. We arranged the collection for the customer on three multiple times but there was no answer from the customer.

However please we need a new AWB along the collection reference so that we can arrange the collection. Please share with us ASAP.

Dear @Omer Saeed (SA)<mailto:[email-masked]>,

Please support on the subjected matter. As soon as you will get new AWB and collection reference make sure to arrange the collection ASAP.

Kind Regards,
Zaid Abbasi

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 4:17 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Zaid Zafar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; Mensour ShehabAlDeen <[email-masked]<mailto:[email-masked]>>; Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection//6454683337

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi @ZaidZ<mailto:[email-masked]>,

Need urgent revert on this.

Please help us to get this closed.

Regards
Imran

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 25, 2020 9:37 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; ZaidZ <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; omersae <[email-masked]<mailto:[email-masked]>>; Mensour <[email-masked]<mailto:[email-masked]>>; Mohmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection//6454683337

External email sender, please take precaution.
Hi

Any update ?

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ZaidZ" <[email-masked]<mailto:[email-masked]>>
Cc: "omersae" <[email-masked]<mailto:[email-masked]>>, "Mensour" <[email-masked]<mailto:[email-masked]>>, "Mohmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 January, 2020 12:30:10
Subject: RE: Late Collection//6454683337

@[email-masked]<mailto:[email-masked]> this is a common reply which all of our CS team’s are getting.

Request you to look into it – we don’t want the customer’s experience impacted due to no collection or delayed collection.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 23, 2020 10:30 AM
To: [email-masked]<mailto:[email-masked]>
Cc: omersae <[email-masked]<mailto:[email-masked]>>; Mensour <[email-masked]<mailto:[email-masked]>>; Mohmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Late Collection//6454683337
Importance: High

External email sender, please take precaution.
Hi Zaid,

With the reference to return tracking number:45061105541; A074F85, we are chasing the Aramex team to collect the return from the customer for a month. The agent has already escalated the case multiple times and every time we are getting the same response, Due to this its impacting customer experience since the collection has not done yet.

As the previous AWB has already terminated so please arrange a collection to new AWB which is:45066368141;A23F202

Please refer to the below screenshot for the reference and we request you to arrange a collection ASAP.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "omersae" <[email-masked]<mailto:[email-masked]>>, "Mensour" <[email-masked]<mailto:[email-masked]>>, "Mohmed" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 7:50:14 AM
Subject: Late Collection

Hi Team,

With reference to the AWB: 45061105541
Collection Ref: A074F85

Kindly arrange a collection with the customer on priority. This case is pending since Jan 7, 2020. The customer can be reached on +966504340291. Please make sure this is collected within today on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 6:29:19 PM
Subject: Late Collection) // 6454683337

Hi Team,

Problem Statement: (Late Collection) Courier Team

Order Date : ​Nov 29, 2019
Order ID: ​6454683337
Tracking ID: 45061105541

Collection Reference: A074F85

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 12/4/19 new Tracking id has been generated and till now the item has not been collected from the customr so kindly arrange the collection on priority basis.

Regards,
Shafeeque
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CZaidZ%40aramex.com%7Ca2570e3b5a2b4ab95f6c08d7a718fa53%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637161598025696409&sdata=V9djlWj809TIc%2FSgUdhkZVc%2BRreY1EB67dijYNfqwYE%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>