Subject: RE: Return Not Processed - 7661199251
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: BHRdc Ecomm <[email-masked]>, Dominic Arackal <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 2 Feb 2020 04:56:12 +0000

Hi Apoorv,

Items scanned today , refund under process.

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 2, 2020 5:11 AM
To: Escalations Dxbteam <[email-masked]>
Cc: BHRdc Ecomm <[email-masked]>; Dominic Arackal <[email-masked]>; Inayat Ali <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Return Not Processed - 7661199251

External email sender, please take precaution.
Hi Team,

Kindly check on the below case, we are not getting a response from the conloc/returns WH on this. Customer is chasing for a refund for the items they have returned.

Please help us close this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
To: "BHRdc Ecomm" <[email-masked]<mailto:[email-masked]>>, "dominic arackal" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 29, 2020 5:04:55 PM
Subject: Re: Late refund  /// 7661199251

Hi Team

Please check and advise on the refund status for Order ID: 7661199251, AWB: 44856900104.

Thanks
Inayat Ali

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 January, 2020 10:05:38
Subject: Late refund  /// 7661199251

Hi Team,

Ticket number: 420883
Problem Statement: Refund Not Processed
Order Date: Nov 20, 2019
Order ID: 7661199251
RMA: 42621118
Return Tracking ID: 44856900104

Assistance Required: Process the refund.

Issue Description: Customer raised a return request for 5 items and as per customer he handed over items to the courier team and delivered to warehouse on 30 Nov, 2019.

But according to the Hybris the refund has been not processed yet.

The name of the items:

161205793 - - Perforated Glossy Finished Soap Dish
161345449 - - Studded Earrings with Pushback Closure - Set of 6
160841123 - - Cutout Detail Candle Holder
160841121 - - Cutout Detail Candle Holder
160841122 - - Cutout Detail Candle Holder

Kindly check and update as customer is chasing us for his refund.

Thank you for your help and waiting for your response.

Regards,
Shivani

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