Subject: Re: late refund /// 6460754681
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 1 Feb 2020 20:01:39 -0700 (MST)

Hi Team, 

We are still waiting an update for below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad . Musalman" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]> 
Cc: "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 30 January, 2020 04:16:12 
Subject: Re: late refund /// 6460754681 

Hi Team, 

With reference to order # 6460754681 
RMA: 23218128 & 23218209 

Customer has returned the all items of the order under AWB: 34141564102680 , can you please check and process the RMA: 23218209 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 29 January, 2020 09:31:25 
Subject: late refund /// 6460754681 

Hi Team, 

Ticket number: 422436 
Problem Statement: Refund not processed 
Order Date : 12 Jan 2020 
Order ID: 6460754681 
Return Tracking ID: 34141564102680 & 34120723367256 
Assistance Required: Need urgent update 

Issue Description: Customer raise 2 return request, 1 on Jan 16 under RMA 23218128 & 2nd on Jan 17 under RMA 23218209. 

Customer have returned all 4 items under AWB 34141564102680, which was delivered to WH and refund under RMA #23218128 has already been processed for the two items. 

The remaining two item for which refund has not processed yet are 160546300 - - Clo Clo Printed Deluxe Backpack with Zip Closure 2 quantity. 

Kindly confirm how many items were received under AWB 34141564102680. 

Thank you for your help! 

Regards, 
Shivani