Subject: Re: Problem with online transaction
From: Shivani Rani <[email-masked]>
To: Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 1 Feb 2020 18:34:11 -0700 (MST)

Hi Team, 

Any update on this? 

Regards, 
Shivani 

From: "Inayat Ali" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Friday, January 31, 2020 4:23:03 PM 
Subject: Re: Problem with online transaction 

Team- Please suggest next step of action on this. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 31 January, 2020 15:48:04 
Subject: Problem with online transaction 

Hi Team, 

With reference to email address: [email-masked] and ticket number: 422003 

Customer received 2 gift cards, and when he was trying to place order he was getting an error. 

The gift card is working fine, however the customer is unable to checkout after applying the gift card. 

Customer said that they tried on both platforms website and application, still getting the same error as attached. 

Card number: 1610105859911821832713406, Pin : 2119 

Card number : 9911821171881301 Pin: 6167 

We have already escalated to Jira team (REL-81745) and they informed us there is no issue with the gift card and asked us to escalate it to babyshop online team, who are managing online transactions. 

Kindly look into the issue and do the needful. 

Thank you for your help! 

Thanks, 
Shivani