Subject: Return Not Processed - 7661199251
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: BHRdc Ecomm <[email-masked]>, dominic arackal <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sat, 1 Feb 2020 18:11:27 -0700 (MST)

Hi Team, 

Kindly check on the below case, we are not getting a response from the conloc/returns WH on this. Customer is chasing for a refund for the items they have returned. 

Please help us close this. Thank you for your help! 

Regards, 
Apoorv 

From: "Inayat Ali" <[email-masked]> 
To: "BHRdc Ecomm" <[email-masked]>, "dominic arackal" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Wednesday, January 29, 2020 5:04:55 PM 
Subject: Re: Late refund /// 7661199251 

Hi Team 

Please check and advise on the refund status for Order ID: 7661199251, AWB: 44856900104. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 29 January, 2020 10:05:38 
Subject: Late refund /// 7661199251 

Hi Team, 

Ticket number: 420883 
Problem Statement: Refund Not Processed 
Order Date: Nov 20, 2019 
Order ID: 7661199251 
RMA: 42621118 
Return Tracking ID: 44856900104 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 5 items and as per customer he handed over items to the courier team and delivered to warehouse on 30 Nov, 2019. 

But according to the Hybris the refund has been not processed yet. 

The name of the items: 

161205793 - - Perforated Glossy Finished Soap Dish 
161345449 - - Studded Earrings with Pushback Closure - Set of 6 
160841123 - - Cutout Detail Candle Holder 
160841121 - - Cutout Detail Candle Holder 
160841122 - - Cutout Detail Candle Holder 

Kindly check and update as customer is chasing us for his refund. 

Thank you for your help and waiting for your response. 

Regards, 
Shivani