Subject: Re: RTS Issue - 6441259949
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Sat, 1 Feb 2020 09:57:30 -0700 (MST)

Hi Team, 

Kindly look at the below case. We are not receiving any response from the store on the same. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "max rimalcenter" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, January 18, 2020 6:57:19 AM 
Subject: RTS Issue - 6441259949 

Dear Manager, 

With reference to the order number: 6441259949 
Store iD: Max - 60097 

This order is marked Not picked. If the order is still in the store, please do an RTS for the same. Case is pending for almost a month and we are not receiving any replies. Please help us close this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, January 18, 2020 1:07:34 AM 
Subject: RTS PROCESASING 

HI Team, 

The following case was escalated to process the RTS, hense the HYBRIS showing non picked order and no RTS has been processed, kindly forward the case to concerned team. 

Hi Team, 

With reference to order number 6441259949 the order was not picked and as per hybris no RTS has been processed , kindly check if the order at store please process the RTS and if it is at our warehouse confirm us did you recieve this order. 

Regards, 
Algaily