Subject: RE: Missing shipment /// 6454853673
From: "Aqib Muneer (SA)" <[email-masked]>
To: "Mohmed Musa (SA)" <[email-masked]>, Seeta Seeta <[email-masked]>, Mensour ShehabAlDeen <[email-masked]>
Cc: AbdelKader Salameh <[email-masked]>, "Omer Saeed (SA)" <[email-masked]>, Zaid Zafar <[email-masked]>, Shivani Rani <[email-masked]>, ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 1 Feb 2020 15:50:14 +0000

Dear,

Checking with team for the POD. We will update you asap.

Kind Regards,

Aqib Muneer
OPS Special Projects - Team Member II
ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ
Aramex Saudi Limited – Riyadh, KSA
Mob +966572645880
aramex.com<http://aramex.com/>

From: Mohmed Musa (SA) <[email-masked]>
Sent: Saturday, February 1, 2020 10:30 AM
To: Seeta Seeta <[email-masked]>; Mensour ShehabAlDeen <[email-masked]>; Aqib Muneer (SA) <[email-masked]>
Cc: AbdelKader Salameh <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Zaid Zafar <[email-masked]>; Shivani Rani <[email-masked]>; ali inayat <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Missing shipment /// 6454853673

Adding Aqib ++

Best Regards,
Mohmed Musa

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 31, 2020 12:45 PM
To: Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>; Mensour ShehabAlDeen <[email-masked]<mailto:[email-masked]>>
Cc: AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; Zaid Zafar <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Missing shipment /// 6454853673
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

With the reference to order number: 6454853673 the order was shipped from our warehouse in 2 consignments. Now the customer is claiming that he has not received the items under tracking number:45053767636 which content 4 items.

So we request you to share the POD for the above tracking number. The case is pending with us from past 2 months so kindly do the needful on urgent basis.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 31, 2020 3:01:56 PM
Subject: Missing shipment /// 6454853673

Hi Team,

Problem Statement: Missing shipment
Ticket number: 293911 and 318302
Order Date : Nov 30, 2019
Order ID: 6454853673
Tracking ID: 45053767636
Assistance Required: Need POD

Issue Description: Customer place an order on 30 Nov, 2020 which was being delivered in two shipments. As per our record both the shipment have been delivered to customer on 2 Dec, 2019.
​
However, as per customer he did not receive his one shipment.

Kindly check and update and share the proof of delivery.
​
Thank you for your help!
​
Regards,
Shivani