Subject: refund not processed / 6452724271
From: Ammar Ali <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 1 Feb 2020 05:28:53 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Nov 21, 2019 

Order ID: 6452724271 
Return Tracking ID: 34196870949428 
Assistance Required: process the refund for returned items 

Issue Description: Customer raised a return request for 2 item and as per customer he handed over all 2 items to the courier team. 

But according to the Hybris the refund has not been processed and there is no RMA on Hypris so the customer has provided us the tracking number of the return items ,Please check that and do the needful. 

​Items which have been returned : 
161626827 - - Textured 3-Piece Bath Set 
161606699 - - Potted Plant - 6x6 cms 

Regards, 
Ammar