Subject: RE: Problem with online transaction
From: Mohd Imran <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Sat, 1 Feb 2020 11:29:41 +0000

HI @Sachin Maheshwari<mailto:[email-masked]>,

Please help us to escalate this issue to babyshop online team.

Customer is having two babyshop GVs

Regards
Imran

From: Inayat Ali <[email-masked]>
Sent: Friday, January 31, 2020 2:53 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Re: Problem with online transaction

External email sender, please take precaution.

Team- Please suggest next step of action on this.

Thanks
Inayat Ali
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 January, 2020 15:48:04
Subject: Problem with online transaction

Hi Team,

With reference to email address: [email-masked]<mailto:[email-masked]> and ticket number: 422003

Customer received 2 gift cards, and when he was trying to place order he was getting an error.

The gift card is working fine, however the customer is unable to checkout after applying the gift card.

Customer said that they tried on both platforms website and application, still getting the same error as attached.

Card number: 1610105859911821832713406, Pin : 2119

Card number: 9911821171881301 Pin: 6167

We have already escalated to Jira team (REL-81745) and they informed us there is no issue with the gift card and asked us to escalate it to babyshop online team, who are managing online transactions.

Kindly look into the issue and do the needful.

Thank you for your help!

Thanks,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com