Subject: Re: C&C Delay - 6452406306
From: Seeta Seeta <[email-masked]>
To: Rydconloc cnc <[email-masked]>
Cc: varun sharma <[email-masked]>, jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>, ksaconloc ops <[email-masked]>, Sagaya Kumar <[email-masked]>, qazi mohammed <[email-masked]>, Sachin Maheshwari <[email-masked]>, Venugopalam Rama <[email-masked]>, Jed Conlocops2 <[email-masked]>, Sumon Satish <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Manager
Date: Fri, 31 Jan 2020 22:53:52 -0700 (MST)

Hi Ganesh, 

Thank you for your update regadring the order : 6452406306. However, the status has already marked as LOST_IN_TRANSIT for mentioned order as the order was pending since Nov. 

So we request you to not to dispatch the order now. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rydconloc cnc" <[email-masked]> 
To: "varun sharma" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "ksaconloc ops" <[email-masked]>, "Sagaya Kumar" <[email-masked]>, "qazi mohammed" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Cc: "Venugopalam Rama" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "Sumon Satish" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manager Oasisabha" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Parvez Khan" <[email-masked]>, "Suvadeep Saha" <[email-masked]> 
Sent: Saturday, February 1, 2020 10:58:13 AM 
Subject: C&C Delay - 6452406306 

Dear team, 

Subjected order # 6452406306- we are going to dispatch today.. 

Splash item 

160922473 - - Lee Cooper Crew Neck T-Shirt is worth SAR 12 

Babyshop item 

160882752 - - Juniors 

Thanks& regards 

Ganesh…. 

From: Varun Sharma <[email-masked]> 
Sent: Thursday, January 30, 2020 1:05 PM 
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Ksaconloc Ops <[email-masked]>; Ksaclick&collect Rydconloc <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Qazi Mohammed <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Cc: Venugopalam Rama <[email-masked]>; Jed Conlocops2 <[email-masked]>; Sumon Satish <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Manager Oasisabha <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Abhishek Bargaonkar <[email-masked]> 
Subject: RE: C&C Delay - 6452406306 

This should be refunded immediately. 

Please make sure that is WH does not revert in 48 hrs, it is escalated to me. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 30, 2020 1:31 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Ops < [ mailto:[email-masked] | [email-masked] ] >; Ksaclick&collect Rydconloc < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Venugopalam Rama < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Sumon Satish < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Manager Oasisabha < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 6452406306 
Importance: High 

[ mailto:[email-masked] | @Varun Sharma ] [ mailto:[email-masked] | 
@Sachin Maheshwari ] 

This order both have Splash and Babyshop item/s. 

Splash item 

160922473 - - Lee Cooper Crew Neck T-Shirt is worth SAR 12 

Babyshop item 

160882752 - - Juniors Bear Graphic Pullon Joggers worth SAR 14 

Both WH and store are not responding for this pending C&C order since November 2019! 

This is only worth SAR 26 – please advise. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 29, 2020 12:29 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Ops < [ mailto:[email-masked] | [email-masked] ] >; Ksaclick&collect Rydconloc < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Venugopalam Rama < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Sumon Satish < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Manager Oasisabha < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 6452406306 
Importance: High 

[ mailto:[email-masked] | @Ksaclick&collect Rydconloc ] 

Any update for this click and collect order? 

It’s pending since November 2019! 

[ mailto:[email-masked] | @Sagaya Suresh Kumar ] 

Please check as well. 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 25, 2020 1:23 PM 
To: Ksaconloc Ops < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Venugopalam Rama < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Sumon Satish < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Manager Oasisabha < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 6452406306 

Hi [ mailto:[email-masked] | 
@Ksaconloc Ops ] , 

Please get this item shipped. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 22, 2020 11:33 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Venugopalam Rama < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Sumon Satish < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Manager Oasisabha < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Delay - 6452406306 

External email sender, please take precaution. 

Hi Team, 

Kindly update on the below case. Thank youf or your help! 

Regards, 

Apoorv 

From: "Jed Conlocops2" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Venugopalam Rama" < [ mailto:[email-masked] | [email-masked] ] >, "Sumon Satish" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "manager oasisabha" < [ mailto:[email-masked] | [email-masked] ] >, "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 18, 2020 3:37:06 PM 
Subject: RE: C&C Delay - 6452406306 

Hi Dear, 

Please contact CP & Max team for shipment dispatching. 

Thanks, 

Nayab Hussain 

Outbound Landmark, Jeddah 

Tel : Ext:2206, Mobile : +966583230626 

From: Mohd Imran 
Sent: Saturday, January 18, 2020 1:01 PM 
To: Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Manager Oasisabha < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 6452406306 

Hi [ mailto:[email-masked] | 
@Jed Conlocops2 ] , 

Please help to get this shipment dispatched. 

As confirmed by store, shipment not received at store. 

Regards 

Imran 

From: Manager Oasisabha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 18, 2020 1:44 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 6452406306 

Dear Imran, 

Below mentioned order not received in store. 

Regards, 

Abdul Aziz 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 18, 2020 12:06 PM 
To: Manager Oasisabha < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 6452406306 

Hi [ mailto:[email-masked] | 
@Manager Oasisabha ] , 

Please let us know, if shipment is physically received at your store or not. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 17, 2020 8:54 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manager Oasisabha < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Delay - 6452406306 

External email sender, please take precaution. 

Hi Team, 

Kindly update on the below case. The order is still in ready to ship. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "manager oasisabha" < [ mailto:[email-masked] | [email-masked] ] >, "manager oasisabha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 1:55:14 PM 
Subject: RE: C&C Delay - 6452406306 

Hi [ mailto:[email-masked] | 
@Manager Oasisabha ] , 

Kindly confirm if order is received at your store. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 6:03 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manager Oasisabha < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: C&C Delay - 6452406306 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6452406306 

Store ID: Centrepoint - 21038, CP Abha 

Order placed on Nov 20, 2019 and the status is still showing ready to ship. The case has been escalated multiple times to the store and WH however, have received no response on the same. 

Kindly look into this and advise further. Thank you for your help! 

Regards, 

Apoorv 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 11, 2020 5:56:50 PM 
Subject: Late shipping (6452406306) 

Hi Team, 

Problem Statement: Late Shipping (Click and Collect) 

Order Date : 20 Nov 2019 

Order ID: 6452406306 

Tracking ID: 645240630622999991 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 20 Nov 2019 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for his order refund so we request you to kindly cancel this order and process the refund as customer is a with us since 2017. 

Escalated to warehouse and updated in order cancellation sheet but no response. 

Regards, 

Abhishek Borgaonkar 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com