Subject: Ticket Assigned - Conversation with Rinsing Blueberry
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Jan 2020 23:08:20 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rinsing Blueberry Rinsing Blueberry                    Under my order 6463371771 one item has been partially cancelled  why is that it is still under processing and the item is not out of stock so please add it to my courier           02:33 AM, 01st Feb                     Rinsing Blueberry                    Its status is placed nd under processing           02:34 AM, 01st Feb                     Rinsing Blueberry                    Help           02:35 AM, 01st Feb                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           02:36 AM, 01st Feb                   Fauzan                   sorry for late response           02:37 AM, 01st Feb                   Fauzan                   The (Chequered Midi T-shirt Long Sleeves Dress with Hood and Pocket Detail) in your order ID 6463371771 went out of stock, so we've partially shipped your order and the invoice has been amended to SAR 171.3 instead of SAR 216.30.           02:39 AM, 01st Feb                     Rinsing Blueberry                    Have you shipped already           02:40 AM, 01st Feb                     Rinsing Blueberry                    But it is still in stock in size 14           02:40 AM, 01st Feb                     Rinsing Blueberry                    If it is not shipped can you help me to be in my courier..           02:41 AM, 01st Feb                   Fauzan                   your order is under shipping and will update you once it shiped           02:42 AM, 01st Feb                     Rinsing Blueberry                    My concern is that item shouldnt be cancelled ..its under processing. Still it is in stock online..u can check it           02:43 AM, 01st Feb                   Fauzan                   and a refund of SAR 45 has been done from our end and Please note it may take an additional 2-15 business days to process the refund to your account as per the bank norms.  ​           02:43 AM, 01st Feb                     Rinsing Blueberry                    Please help           02:43 AM, 01st Feb                     Rinsing Blueberry                    So..there is no ption to have it although it  s been shown in stock online until now           02:44 AM, 01st Feb                   Fauzan                   we are really sorry for the inconvenience the item is out of stock and we will update the web site shortly           02:45 AM, 01st Feb                     Rinsing Blueberry                    Ohk... apology accepted.           02:45 AM, 01st Feb                   Fauzan                   thank you for your understanding and cooperation           02:46 AM, 01st Feb                     Rinsing Blueberry                    Ok           02:46 AM, 01st Feb                   Fauzan                   Is there anything else I can help you with?            02:46 AM, 01st Feb                     Rinsing Blueberry                    Nope. Thanks.           02:46 AM, 01st Feb                     Rinsing Blueberry                    Yes..           02:47 AM, 01st Feb                     Rinsing Blueberry                    There is a thing.. i received wrong item last week in my order i placed a pj set for girls and found a girls t shirt instead i mailed them and they replied their pick up serivce isnt available           02:48 AM, 01st Feb                   Fauzan                   can you please share the order number           02:49 AM, 01st Feb                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           02:51 AM, 01st Feb                     Rinsing Blueberry                    Yes i am finding it           02:52 AM, 01st Feb                     Rinsing Blueberry                    Your order 6462040091 has been delivered. Come back soon!           02:53 AM, 01st Feb                     Rinsing Blueberry                    It was my order           02:54 AM, 01st Feb                   Fauzan                   can you please share the item name which is delivered wrongly           02:55 AM, 01st Feb                     Rinsing Blueberry                             02:56 AM, 01st Feb                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           02:57 AM, 01st Feb                     Rinsing Blueberry                    This item was wrong           02:57 AM, 01st Feb                   Fauzan                   Thank you for holding up            02:57 AM, 01st Feb                   Fauzan                   we are really sorry for the inconvenience            02:58 AM, 01st Feb                     Rinsing Blueberry                    I mean i found it missing and got a t shirt instead           02:58 AM, 01st Feb                   Fauzan                   we will initiate a return request for the wrong item and then we will pickup the item a refund for the the same           02:58 AM, 01st Feb                     Rinsing Blueberry                    Okay           02:59 AM, 01st Feb                     Rinsing Blueberry                    It will be easier when a i recieve my order the same time they maintain pickup for me           02:59 AM, 01st Feb                     Rinsing Blueberry                    Yeah the amount is minor but the thing is 2nd time i faced the same problem of wrong item           03:00 AM, 01st Feb                     Rinsing Blueberry                    So i thought to take action this time           03:00 AM, 01st Feb                   Fauzan                   the pick up will be assign to another team not some team who is delivering the order           03:00 AM, 01st Feb                     Rinsing Blueberry                    Ohk.how long will it take?           03:00 AM, 01st Feb                     Rinsing Blueberry                    Plz make it quick and easy           03:01 AM, 01st Feb                   Fauzan                   it may take 2 to 4 working days and also you can go to nearest store to return  it           03:01 AM, 01st Feb                     Rinsing Blueberry                    Ohk. Thank you.           03:02 AM, 01st Feb                   Fauzan                   can you please confirm if you want to return it as store or by our courier partner           03:02 AM, 01st Feb                     Rinsing Blueberry                    How many days r left to return in store           03:03 AM, 01st Feb                     Rinsing Blueberry                    And if they wont accept as the picture shown in the order is different than what i have..so how will they accept return           03:04 AM, 01st Feb                   Fauzan                   you can return the item within 14 days from the date of delivery           03:04 AM, 01st Feb                     Rinsing Blueberry                    Ohk           03:04 AM, 01st Feb                   Fauzan                   so you want to return it to store or by our courier partner           03:05 AM, 01st Feb                     Rinsing Blueberry                    Yes           03:05 AM, 01st Feb                     Rinsing Blueberry                    And if they wont accept as the picture shown in the order is different than what i have..so how will they accept return           03:05 AM, 01st Feb                     Rinsing Blueberry                    Instore           03:05 AM, 01st Feb                   Fauzan                   no you can tell them that this is a wrong item i have received           03:06 AM, 01st Feb                     Rinsing Blueberry                    Ohk then i ll return in store           03:06 AM, 01st Feb                     Rinsing Blueberry                    Thank u           03:07 AM, 01st Feb                     Rinsing Blueberry                    Have a good day           03:07 AM, 01st Feb                     Rinsing Blueberry                    Bye           03:07 AM, 01st Feb                   Fauzan                   please contact us again if there is any issue           03:07 AM, 01st Feb                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           03:07 AM, 01st Feb                     Rinsing Blueberry                    Ohk..for sure inshaAllaah           03:07 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/436548