Subject: Re: Technical issue _ 6453063890
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ahmad Daher <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 31 Jan 2020 14:57:24 -0700 (MST)

Hi Team, 

With reference to ticket: 417585 
Order ID: 6453063890 
Order Date: 22-Nov-2019 
Tracking: 45051552221 

Order was placed on 11/22/19 , and shipped to Aramex on 11/23/19 , However the order tracking ID now is invalid as per Aramex team. 
can you please check and advice us on this case as customer chasing us for his order. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ahmad Daher" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 1 February, 2020 00:10:06 
Subject: Technical issue _ 6453063890 

Dear Team 

the shipment has no record, so we could not follow up the shipment.kindly check and advise 

Please take a look at ticket #417585 

Hi Team, 

Problem Statement – ​Inquire 
Tracking No : 45051552221 
Order ID – 6453063890 
Order Date: Nov 22, 2019 

Assistance Required _ Aramex informed us that the shipment has no record, so we could not follow up the shipment. 
Kindly check and advise 

Regards, 
Ahmad