Subject: Re: Refund issue _ 6459072903
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ahmad Daher <[email-masked]>, ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked]
Date: Fri, 31 Jan 2020 14:48:58 -0700 (MST)

Hi Team, 

With reference to order# 6459072903 
Tracking ID: 45060280020 
Order Date: 31-Dec-2019 

Customer reporting that he has not received on item ( 161773907 - - Metallic 3-Tier Bath Shelf - 31x26x67 cms ), However we have asked Aramex team and they update us that the reaming item has been returned to warehouse under AWB: 41600464404 . Can you please check and update us to process refund for customer as customer chasing us for that. 

Regards, 
Fauzan 

From: "Ahmad Daher" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 31 January, 2020 18:42:29 
Subject: Refund issue _ 6459072903 

Dear Team 

Our partner courier has return the shipment under the Tracking No. 41600464404 to WH, it has not delivered to customer, so we need approval from WH in order to create RMA and raise it to Jira for refund , 

#407163 
Dear Team 

Problem Statement – Refund issue 
Order ID – 6459072903 
Return tracking Number : 41600464404 
RMA : ? 
item ID : 161773907 

partner courier have informed us that the item has been returned back 
Kindly confirm us have you received any item under the Tracking No.41600464404 , 

Kindly check and revert so we will be able to create RMA 

Regards 
Ahmad