Subject: Ticket Assigned - Conversation with Ticking Cookie
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 31 Jan 2020 17:51:09 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ticking  Cookie Ticking  Cookie                    Please note that my phone number showing on the email you sent me has last digit missing           09:24 PM, 31st Jan                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           09:24 PM, 31st Jan                     Ticking  Cookie                    +971566369143  is my contact number please provide it to the courier person incharge for my delivery           09:25 PM, 31st Jan                   Fauzan                   can you please share the order number           09:25 PM, 31st Jan                     Ticking  Cookie                    9768076247           09:27 PM, 31st Jan                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           09:27 PM, 31st Jan                     Ticking  Cookie                    Ok           09:28 PM, 31st Jan                   Fauzan                   Thank you for holding up            09:29 PM, 31st Jan                     Ticking  Cookie                    Yes           09:30 PM, 31st Jan                   Fauzan                   as per our records you have registered the +971556636914 and we have tried to call you in this number, However we are sorry to inform you that the order is has been returned to our warehouse           09:31 PM, 31st Jan                     Ticking  Cookie                    I did not give this number           09:31 PM, 31st Jan                     Ticking  Cookie                    Also i got a call from max on my actual number few days back           09:32 PM, 31st Jan                     Ticking  Cookie                    How did they call me if i gave a wrong number           09:32 PM, 31st Jan                     Ticking  Cookie                    When did the delivery person try to call me?           09:33 PM, 31st Jan                     Ticking  Cookie                    And when should I expect my order to be delivered?           09:33 PM, 31st Jan                   Fauzan                   we are really sorry for that but as per our records in this order the number is +971556636914, and it is automatically added to our system as per you registration           09:34 PM, 31st Jan                     Ticking  Cookie                    When should I expect the delivery           09:35 PM, 31st Jan                   Fauzan                   we are sorry the order has been returned to our warehouse           09:36 PM, 31st Jan                     Ticking  Cookie                    It is a prepaid order           09:36 PM, 31st Jan                     Ticking  Cookie                    What do you mean it has been sent back           09:37 PM, 31st Jan                     Ticking  Cookie                    I’ve been fooled around by saying i have to wait for two days for more than ten days now           09:37 PM, 31st Jan                     Ticking  Cookie                    Then i get told the credit deducted from my bank did not reach you           09:38 PM, 31st Jan                     Ticking  Cookie                    NOW YOU tell me it has been returned for some silly reason           09:38 PM, 31st Jan                     Ticking  Cookie                    I want my order           09:38 PM, 31st Jan                     Ticking  Cookie                    Give me a date it will reach me           09:39 PM, 31st Jan                     Ticking  Cookie                    Its already been 11 days now           09:39 PM, 31st Jan                   Fauzan                   we are sorry it can not be delivered now           09:40 PM, 31st Jan                   Fauzan                   and we will initiate a refund for the order           09:40 PM, 31st Jan                     Ticking  Cookie                    You have cheated for so many days           09:41 PM, 31st Jan                   Fauzan                   we are really sorry for the inconvenience            09:42 PM, 31st Jan                   Fauzan                   Is there anything else I can help you with?            09:44 PM, 31st Jan                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           09:46 PM, 31st Jan                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:48 PM, 31st Jan                     Ticking  Cookie                    Make a refund           09:48 PM, 31st Jan                   Fauzan                   we will initiate a refund as soon as possible and will update you regarding that           09:49 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/436279