Subject: Ticket Assigned - Conversation with Chilling Pizza
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 31 Jan 2020 17:01:04 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chilling Pizza Chilling Pizza                    Hello           08:50 PM, 31st Jan                   Bot                   أهلا مرة أخرى!           08:50 PM, 31st Jan                     Chilling Pizza                    Where is my order           08:50 PM, 31st Jan                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           08:50 PM, 31st Jan                     Chilling Pizza                    I okay where’s my Exchanging order           08:51 PM, 31st Jan                   Fauzan                   can you please share the order number           08:51 PM, 31st Jan                     Chilling Pizza                    Max9767102942           08:52 PM, 31st Jan                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           08:53 PM, 31st Jan                   Fauzan                   Thank you for holding up            08:54 PM, 31st Jan                   Fauzan                   as per our records the order 9767102942 is delivered successfully on 14 Jan2020           08:55 PM, 31st Jan                     Chilling Pizza                    Yess           08:55 PM, 31st Jan                     Chilling Pizza                    but I want to change my item because of the size           08:56 PM, 31st Jan                   Fauzan                   In the meantime, an exchange is not available at max. You can return online purchases through the below three channels:

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (max) store across the UAE.
 
Here’s what you need to do.

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:57 PM, 31st Jan                     Chilling Pizza                    I tell u I think you already but you say after 14 days so           08:57 PM, 31st Jan                   Fauzan                   Is there anything else I can help you with?            08:58 PM, 31st Jan                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           09:00 PM, 31st Jan                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:00 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/436208