Subject: Fwd: Store deny to return
From: Inayat Ali <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: [email-masked], [email-masked], Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, [email-masked], Ahmad Daher <[email-masked]>
Date: Fri, 31 Jan 2020 06:44:53 -0700 (MST)

Hi Jessie 

The customer has sought for an update on this. 

Request to suggest the next step of action. 

Thanks 
Inayat Ali 

From: "Snehlata Chaudhary" <[email-masked]> 
To: "Ansh Kapur" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "ali inayat" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Raveen Sethupathy" <[email-masked]>, "Salman Mamajiwala" <[email-masked]> 
Sent: Monday, 20 January, 2020 16:54:35 
Subject: RE: Store deny to return 

Hi [ mailto:[email-masked] | 
@Ansh Kapur ] , 

This review is not in our database with this email id. 

[ mailto:[email-masked] | @Jessie Caparas ] - Can you check the review and let us know what is the review and for which product? Is product still available on website? 

Regards 

Sneha Chaudhary 

Max Marketing - E-commerce 

Desk - 045176154 

From: Ansh Kapur <[email-masked]> 
Sent: Monday, January 20, 2020 3:10 PM 
To: Jessie Caparas <[email-masked]>; Snehlata Chaudhary <[email-masked]> 
Cc: Inayat Ali <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]>; Salman Mamajiwala <[email-masked]> 
Subject: Re: Store deny to return 

Adding [ mailto:[email-masked] | 
@Snehlata Chaudhary ] . 

Can you please let us know what needs to be done about this review? 

-- 
Ansh Kapur 
Assistant Manager - Ecommerce Content Merchandising 
Web Team | Landmark Group 
w: [ http://l.facebook.com/?u=http%3A%2F%2Fwebteam.com%2F&e=ATOPttbSQdK96ZKXmxIff5kjJOWUnbECG2bYnikE-IBRh5EQD-JtJL-cTBOVfu8YESJRQeWuz6V9nl59IrHBlnQXFEM2LkErnDDblFSyN4PUZxCtAnqPqIh9J_DEc20 | webteam.com ] 
m: +971502493164 

t: +97145172140 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, January 20, 2020 at 2:27 PM 
To: Ansh Kapur < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >, Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Salman Mamajiwala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Store deny to return 

Hi Ansh, 

The same customer is still asking us about this pending review. 

Can you please advise what we can do for this? 

Do we forward this directly to Max? 

From: Ansh Kapur < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 16, 2020 12:17 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Salman Mamajiwala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Store deny to return 

Dear Jessie, 

2 possibilities right: 

    1. This may have been rejected by them 
    2. There is no set frequency. 

-- 
Ansh Kapur 
Assistant Manager - Ecommerce Content Merchandising 
Web Team | Landmark Group 
w: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fl.facebook.com%2F%3Fu%3Dhttp%253A%252F%252Fwebteam.com%252F%26e%3DATOPttbSQdK96ZKXmxIff5kjJOWUnbECG2bYnikE-IBRh5EQD-JtJL-cTBOVfu8YESJRQeWuz6V9nl59IrHBlnQXFEM2LkErnDDblFSyN4PUZxCtAnqPqIh9J_DEc20&data=02%7C01%7CAnsh.Kapur%40landmarkgroup.com%7C70d7114bda0b430b1d1f08d79d934e7e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637151128309121741&sdata=WSPSxWaz%2Fa8Xn7jh2NELF22U%2FeuGILqfF680Y4KW%2F3I%3D&reserved=0 | webteam.com ] 
m: +971502493164 

t: +97145172140 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, January 16, 2020 at 12:15 PM 
To: Ansh Kapur < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >, Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Salman Mamajiwala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Store deny to return 

Hi Ansh, 

This review by the way was for last year as per the customer fyi. 

How frequent is the concept sending these batches for publishing? 

From: Ansh Kapur < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 16, 2020 12:14 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Salman Mamajiwala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Store deny to return 

Dear Jessie, 

The concept hasn’t sent us the new batch yet. 

I will follow up with them to send it (where they would specify which ones to publish and which ones to not). 

Based on that, I will publish. 

BR 

-- 
Ansh Kapur 
Assistant Manager - Ecommerce Content Merchandising 
Web Team | Landmark Group 
w: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fl.facebook.com%2F%3Fu%3Dhttp%253A%252F%252Fwebteam.com%252F%26e%3DATOPttbSQdK96ZKXmxIff5kjJOWUnbECG2bYnikE-IBRh5EQD-JtJL-cTBOVfu8YESJRQeWuz6V9nl59IrHBlnQXFEM2LkErnDDblFSyN4PUZxCtAnqPqIh9J_DEc20&data=02%7C01%7CAnsh.Kapur%40landmarkgroup.com%7C70d7114bda0b430b1d1f08d79d934e7e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637151128309121741&sdata=WSPSxWaz%2Fa8Xn7jh2NELF22U%2FeuGILqfF680Y4KW%2F3I%3D&reserved=0 | webteam.com ] 
m: +971502493164 

t: +97145172140 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, January 16, 2020 at 11:45 AM 
To: Ansh Kapur < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >, Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Store deny to return 

Hi Ansh, 

Can you please advise as to why this review has been pending and not published? 

From: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 7:34 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Piyush Mani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Store deny to return 

External email sender, please take precaution. 

Hi Imran 

The customer wrote a review on the website last year and the status reflects pending. 

She is enquiring on the status and needs clarity why was it not published (refer to the attached). 

Thanks 

Inayat Ali 

From: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Piyush Mani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 January, 2020 17:25:51 
Subject: Re: Store deny to return 

Hi Imran 

Thanks for the input. 

Let me pick this up and will share an update shortly. 

Regards 

Inayat Ali 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Piyush Mani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 January, 2020 12:01:12 
Subject: RE: Store deny to return 

Hi Inayat, 

Can you please elaborate more on customer’s concern. 

We are not calling on app reviews, if in case customer insist we can arrange a call back to resolve his concern. 

As considering subject line, there is no information of store deny to return in ticket. 

Regards 

Imran 

From: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 7:45 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Piyush Mani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Store deny to return 

External email sender, please take precaution. 

Hi Team 

Please suggest on the below scenario. 

Thanks 

Inayat Ali 

From: "Piyush Mani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 13 January, 2020 13:48:07 
Subject: Store deny to return 

Hi Team, 

With reference to case number: 399454 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

Customer response: I am writing to inquire about a review i wrote last year April which I just saw its still pending. My contact number is 0545584324. Please let me know the status. 

Kindly check the screenshot and advice me. 

Regards, 

Piyush 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com&data=02%7C01%7CAnsh.Kapur%40landmarkgroup.com%7C70d7114bda0b430b1d1f08d79d934e7e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637151128309131737&sdata=IcnXPx5pOuGlwI68VfmZ5WpvXUqENEzMLZCGHsyU%2FtU%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com