Subject: Gift card _ Ticket 283639
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ahmad Daher <[email-masked]>, ali inayat <[email-masked]>
Date: Fri, 31 Jan 2020 06:40:04 -0700 (MST)

Hi Team, 

In the below case earlier customer contacted us regarding the GIFT CARD issue and we have come across the conclusion that we will offer the customer the same amount worth voucher. Now customer emailed us informing about another GIFT card which cost 400 SAR. 

So could you please let us know what action do we have to take on this case. 

GIFT CARD DETAILS: 
GC number: 1607735660611720000827414 
Pin Code: 0892 
GC Value: 400, 

Thanks & Regards, 
Seeta Kunwar 

From: "Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, January 29, 2020 12:04:23 PM 
Subject: Gift card _ Ticket 283639 

Dear team 

Customer has gift card but it did not work , the value of it is 400, kindly advise us if it possible give her voucher instead of gift 
Please check and advise 

GC number : 1607735660611720000827414 
Pin Code : 0892 
The value of it is 400, 

Thank you for your help. 
Kindly check the attachment as the customer has sent the correct photo 

Regards 
Ahmad