Subject: Re: AUDIT ROLL-OUT
From: Ghazi Mohammad Ahmed <[email-masked]>
To: ali inayat <[email-masked]>
Cc: LM CS Team <[email-masked]>, Saurabh <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 31 Jan 2020 05:39:09 -0700 (MST)

Thank you Sir for sharing us . 

This is the right acknowledgement . 

Thanks for your help , we appreciate it . 

Regards 
Ghazi 

From: "ali inayat" <[email-masked]> 
To: "LM CS Team" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 31 January, 2020 17:57:31 
Subject: AUDIT ROLL-OUT 

Team- We complete the overview of the audit forms, expect everyone to comply and implement CUSTOMER SERVICE approach on each and every conversation ( ALL EMAILS AND CHATS ). 

Also, let me reiterate we expect no one to fall in the fatal parameter's category during audits, which are: 

    1. Escalation Procedure - Escalation should be forward to the correct and concerned department. 
    2. Correct Tickets need to be raised - Disposition and ACW codes need to be used correctly. 
    3. Agent turned rude / Impolite / Sarcastic - Agent should not turn impolite, rude or sarcastic on email/chats. Need to be gentle and customer friendly throughout the conversation. 
    4. Correct and complete resolution - Agent need to share complete information and need to address all queries asked by the customer. 

Lets continue the good work and curb our poor practices, effective 1st Feb' 2020. 

CHEERS!!! 

Regards 
Inayat Ali