Subject: Re: No response from the WH regarding the refund
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, ali inayat <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 30 Jan 2020 18:07:30 -0700 (MST)

Hi Midhun, 

With reference to ticket: 401551 
Order Date : 09 Jan 2020 
Order ID: 8366801647 
Tracking ID: 00000020010473139 
Assistance Required: Customer wants to return the WWD item 

Issue Description: Customer placed an order on Jan 09 for 1 56003308 - - Juniors Wooden Cradle with Mattress , which was delivered on Jan 14. Customer wish to return this product. The product is in original packaging as per customer and he have shared the images as well. And as per your request we have create RMA : 42769027 . 
Can you please check and do the needful. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Wednesday, 29 January, 2020 06:45:15 
Subject: No response from the WH regarding the refund 

Hi Fauzan, 

With regards to Order No 8366801647, Ticket No 401551, customer have requested for the refund for WWD item. 

Midhun had asked for RMA, and once the RMA created there is no response for the refund. 

Kindly assist. 

Regards, 
Nikhil.