Subject: RE: missing item//9765377153
From: Deepak Damodaran <[email-masked]>
To: Inayat Ali <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>, Manjit Gurung <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>, Rasal Rana <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anand Nukala <[email-masked]>
Date: Thu, 30 Jan 2020 19:31:22 +0000

Hi Manjit,

Regarding the subjected order from the container ID 261219SM01571 below highlighted item missing.

Order No
Container ID
COMPONENT_ITEM_ID
DIV_NAME
INBOUND_QTY
RCVD_QTY
Status
9765377153
261219SM01571
161162765
Shoe Mart
1
1

161775749
Shoexpress
1
1
Missing Items
161774471
Shoexpress
1
1
Missing Items
161775763
Shoexpress
1
1
Missing Items
161174345
Shoe Mart
1
1

161163327
Shoe Mart
1
1

161780993
Shoexpress
1
1
Missing Items
161815046
Shoexpress
1
1
Missing Items

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Inayat Ali <[email-masked]>
Sent: Thursday, January 30, 2020 8:59 AM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: missing item//9765377153

External email sender, please take precaution.

Hi Team

Please assist on the below scenario for Order ID: 9765377153.

Thanks
Inayat Ali
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 January, 2020 08:27:17
Subject: missing item

Hi team,

Problem Statement: (Missing items)

Order Date :Dec 26, 2019

Order ID: ​9765377153
Tracking ID: ​S000384925539

Assistance Required: update about missing item

Issue Description: Customer placed order for 18 items but as per the customer he has only received 13 items, Under the consignment details we can see that all 18 items has been Delivered from our side.

Customer history: 5 ITEMS OUT OF 18 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

we have confirmed with the courier partner, they informed us  that they received three cartoons and the same was delivered to the customer, but we did not get any response from warehouse about the same.

The missing items are :
161815046 - - Running Shoes with Lace Up Closure
161780993 - - Textured Slip-On Sandals with Block Heels
161774471 - - Low Top Huarache with Lace Up Closure
161775749 - - Low Top Textured Slip On Shoes
161775763 - - Textured High Top Booties with Glitter Finish

Regards,
​Asjad

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