Subject: Re: Late delivery C&C - 6460489549 - INC0663439
From: "Thulasiraman Manoharan (TCS)" <[email-masked]>
To: Anouar Badri <[email-masked]>, Sankar T <[email-masked]>
Cc: Suhas Bennikal <[email-masked]>, Vinay R Kumar <[email-masked]>, "[email-masked]" <[email-masked]>, Anwar Abdullah <[email-masked]>, LMG OMS <[email-masked]>, Mohammed Idrees <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Snehel Mitra <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Qa
Date: Thu, 30 Jan 2020 15:52:49 +0000

Hi Anouar,

we are getting Internal server error while hitting Hybris services.
PFA logs

HTTP/1.1 500 Internal Server Error
Server: Apache-Coyote/1.1
X-Frame-Options: SAMEORIGIN
Content-Type: text/html;charset=utf-8
Content-Language: en
Content-Length: 2509
Date: Thu, 30 Jan 2020 15:50:40 GMT
Connection: close

<html><head><title>Apache - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 500 - could not switch tenant to &lt;&lt;master&gt;&gt;</h1><HR size="1" noshade="noshade"><p><b>type</b> Exception report</p><p><b>message</b> <u>could not switch tenant to &lt;&lt;master&gt;&gt;</u></p><p><b>description</b> <u>The server encountered an internal error that prevented it from fulfilling this request.</u></p><p><b>exception</b> <pre>java.lang.IllegalStateException: could not switch tenant to &lt;&lt;master&gt;&gt;
de.hybris.platform.core.Registry.activateTenant(Registry.java:712)
de.hybris.platform.core.Registry.setCurrentTenant(Registry.java:554)
de.hybris.platform.core.Registry.setCurrentTenantByID(Registry.java:686)
de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.activateTenantFromContext(AbstractPlatformFilterChain.java:176)
de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.doFilterInternal(AbstractPlatformFilterChain.java:146)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)
org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:121)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
de.hybris.platform.webservicescommons.filter.SessionHidingFilter.doFilter(SessionHidingFilter.java:44)
de.hybris.platform.servicelayer.web.XSSFilter.processPatternsAndDoFilter(XSSFilter.java:293)
de.hybris.platform.servicelayer.web.XSSFilter.doFilter(XSSFilter.java:247)
</pre></p><p><b>note</b> <u>The full stack trace of the root cause is available in the Apache logs.</u></p><HR size="1" noshade="noshade"><h3>Apache</h3></body></html>

Thanks & Regards

Thulasiraman M

OMS Application Support

Mobile :+971523618117

Mail id :[email-masked]

________________________________
From: Anouar Badri <[email-masked]>
Sent: Thursday, January 30, 2020 8:40 PM
To: Thulasiraman Manoharan (TCS) <[email-masked]>; Sankar T <[email-masked]>
Cc: Suhas Bennikal <[email-masked]>; Vinay R Kumar <[email-masked]>; [email-masked] <[email-masked]>; Anwar Abdullah <[email-masked]>; LMG OMS <[email-masked]>; Mohammed Idrees <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Snehel Mitra <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Qazi Mohammed <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Manager Cpr6 <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Suresh Gopalakrishnan <[email-masked]>; Atul Arora <[email-masked]>; Amit Maheshwari <[email-masked]>; Vinay R Kumar <[email-masked]>; Mohd Saif <[email-masked]>; Vinod Unnikrishnan <[email-masked]>; Anton Shanike <[email-masked]>
Subject: Re: Late delivery C&C - 6460489549 - INC0663439

Hi @Thulasiraman Manoharan (TCS)<mailto:[email-masked]>

Could you please try to republish the message once again now ?

Thanks,
Anouar
________________________________
From: Thulasiraman Manoharan (TCS) <[email-masked]>
Sent: Thursday, January 30, 2020 5:38 PM
To: Sankar T <[email-masked]>
Cc: Suhas Bennikal <[email-masked]>; Vinay R Kumar <[email-masked]>; [email-masked] <[email-masked]>; Anwar Abdullah <[email-masked]>; LMG OMS <[email-masked]>; Mohammed Idrees <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Snehel Mitra <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Qazi Mohammed <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Manager Cpr6 <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Suresh Gopalakrishnan <[email-masked]>; Atul Arora <[email-masked]>; Amit Maheshwari <[email-masked]>; Vinay R Kumar <[email-masked]>; Mohd Saif <[email-masked]>; Vinod Unnikrishnan <[email-masked]>; Anton Shanike <[email-masked]>
Subject: Re: Late delivery C&C - 6460489549 - INC0663439

Hi Sankar,

We getting below response from Hybris.

HTTP/1.1 200 OK
Server: Apache-Coyote/1.1
X-Frame-Options: SAMEORIGIN, DENY
Cache-Control: no-cache, no-store, max-age=0, must-revalidate
Pragma: no-cache
Expires: 0
Strict-Transport-Security: max-age=31536000 ; includeSubDomains
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
Content-Type: application/json;charset=UTF-8
Transfer-Encoding: chunked
Date: Thu, 30 Jan 2020 13:35:22 GMT

{"success":false,"faultData":{"faultCode":"OMS:UPDSTS:010","faultString":"Either quantity or product code is not matching with the existing consignments"}}

Input:
Accept: application/json

{"Shipment":{"ShipmentLines":{"ShipmentLine":[{"Quantity":"1.00","PrimeLineNo":"1","OrderNo":"6460489549","ItemID":"161910465"},{"Quantity":"1.00","PrimeLineNo":"2","OrderNo":"6460489549","ItemID":"161959547"},{"Quantity":"1.00","PrimeLineNo":"3","OrderNo":"6460489549","ItemID":"161879070"},{"Quantity":"1.00","PrimeLineNo":"4","OrderNo":"6460489549","ItemID":"161737632"},{"Quantity":"1.00","PrimeLineNo":"5","OrderNo":"6460489549","ItemID":"161844940"},{"Quantity":"1.00","PrimeLineNo":"6","OrderNo":"6460489549","ItemID":"160336763"},{"Quantity":"1.00","PrimeLineNo":"7","OrderNo":"6460489549","ItemID":"158959383"},{"Quantity":"1.00","PrimeLineNo":"8","OrderNo":"6460489549","ItemID":"161645046"},{"Quantity":"1.00","PrimeLineNo":"9","OrderNo":"6460489549","ItemID":"161330198"},{"Quantity":"1.00","PrimeLineNo":"10","OrderNo":"6460489549","ItemID":"161830823"},{"Quantity":"1.00","PrimeLineNo":"11","OrderNo":"6460489549","ItemID":"161260587"}]},"Status":"PICKUP_COMPLETE","ShipmentNo":"646048954922999991","ShipNode":"2299999","EnterpriseCode":"LMG_KSA","DocumentType":"0001","TriggerInvoice":"N","ConsignmentNumber":"88887001160420200113"}}

Thanks & Regards

Thulasiraman M

OMS Application Support

Mobile :+971523618117

Mail id :[email-masked]

________________________________
From: Sankar T <[email-masked]>
Sent: Thursday, January 30, 2020 6:26 PM
To: Thulasiraman Manoharan (TCS) <[email-masked]>
Cc: Suhas Bennikal <[email-masked]>; Vinay R Kumar <[email-masked]>; [email-masked] <[email-masked]>; Anwar Abdullah <[email-masked]>; LMG OMS <[email-masked]>; Mohammed Idrees <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Snehel Mitra <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Qazi Mohammed <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Manager Cpr6 <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Suresh Gopalakrishnan <[email-masked]>; Atul Arora <[email-masked]>; Amit Maheshwari <[email-masked]>; Vinay R Kumar <[email-masked]>; Mohd Saif <[email-masked]>; Vinod Unnikrishnan <[email-masked]>; Anton Shanike <[email-masked]>
Subject: Re: Late delivery C&C - 6460489549 - INC0663439

External email sender, please take precaution.

Hi Thulasi,

Still we have not received an update. Can you publish Ready for Pickup and Pickup complete message again?

Thanks,

Sankar.

________________________________

From: Thulasiraman Manoharan (TCS) <[email-masked]>
Sent: Thursday, January 30, 2020 3:58:41 PM
To: Anwar Abdullah <[email-masked]>; LMG OMS <[email-masked]>; Mohammed Idrees <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Snehel Mitra <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Qazi Mohammed <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Manager Cpr6 <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Suresh Gopalakrishnan <[email-masked]>; Atul Arora <[email-masked]>; Amit Maheshwari <[email-masked]>; Vinay R Kumar <[email-masked]>; Mohd Saif <[email-masked]>; Vinod Unnikrishnan <[email-masked]>; Anton Shanike <[email-masked]>
Subject: Re: Late delivery C&C - 6460489549 - INC0663439

Hi Anwar,

Can you please check the status  in Hybris now.

Thanks & Regards

Thulasiraman M

OMS Application Support

Mobile :+971523618117

Mail id :[email-masked]

________________________________

From: Anwar Abdullah <[email-masked]>
Sent: Thursday, January 30, 2020 2:38 PM
To: LMG OMS <[email-masked]>; Mohammed Idrees <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Snehel Mitra <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Qazi Mohammed <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Manager Cpr6 <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Suresh Gopalakrishnan <[email-masked]>; Atul Arora <[email-masked]>; Amit Maheshwari <[email-masked]>; Vinay R Kumar <[email-masked]>; Mohd Saif <[email-masked]>; Vinod Unnikrishnan <[email-masked]>; Anton Shanike <[email-masked]>
Subject: RE: Late delivery C&C - 6460489549 - INC0663439

Dear @LMG OMS<mailto:[email-masked]>, @Mohammed Idrees<mailto:[email-masked]> , @Thulasiraman Manoharan (TCS)<mailto:[email-masked]>

6460489549 - INC0663439

This issue still not fixed

Now status order on sahla app is Customer Picked up but on hubris is showing READY_TO_SHIPPED

So pls asst.

T&R

Anwar Abdullah

Centrepoint - KSA - Riyadh

Ext. 3738

[email-masked]<mailto:[email-masked]>

From: Qazi Mohammed <[email-masked]>
Sent: Tuesday, January 28, 2020 9:24 AM
To: LMG OMS <[email-masked]>; Mohammed Idrees <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>; Snehel Mitra <[email-masked]>
Cc: Anwar Abdullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Musaed <[email-masked]>; Manager Cpr6 <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Suresh Gopalakrishnan <[email-masked]>; Atul Arora <[email-masked]>; Amit Maheshwari <[email-masked]>; Vinay R Kumar <[email-masked]>; Mohd Saif <[email-masked]>; Vinod Unnikrishnan <[email-masked]>; Anton Shanike <[email-masked]>
Subject: RE: Late delivery C&C - 6460489549 - INC0663439

Dear Team,

Date sync issue between Sahla to Hybris.

Can you check and do the needful.

Order Date : Jan 10, 2020

Order ID: 6460489549

Store Code: 21042

Regards,

Mohammad Qazi

Centrepoint KSA

Extn:3540

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 27, 2020 9:49 PM
To: Manager Cpr6 <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>
Subject: Late delivery C&C

External email sender, please take precaution.

Hi Team,

​

Problem Statement: Late delivery C&C

Order Date : Jan 10, 2020

Order ID: 6460489549

Tracking ID: 646048954922999991

Store Code:  Centrepoint21042

​

Can you please update us if the order is delivered at store or not.

Regards,

Fauzan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com