Subject: RE: Refund approval // 6458346604
From: Sachin Maheshwari <[email-masked]>
To: Parvez Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 30 Jan 2020 15:26:06 +0000

@Shakeeb Arsalan<mailto:[email-masked]> , @Escalations Dxbteam<mailto:[email-masked]>,

Please check & get update from Aramex, as how many boxes collected and how many were delivered to customer.

Regards
Sachin
04-5175412

From: Parvez Khan <[email-masked]>
Sent: Thursday, January 30, 2020 7:22 PM
To: Sachin Maheshwari <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>
Cc: Inayat Ali <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Refund approval // 6458346604

Dear Sachin

Complete order handover to Aramex courier.

INVOICE_NO
ITEM_ID
ITEM_DESC
ORDER_QTY
ORDER_DATE
DISPATCH_QTY
DISPATCH_CARTON_ID
COURIER_PARTNER
AWB_NO
PALLET_ID
6458346604
161988646
SHIRT
1
26-Dec-19
1
ECRYD239532
ARAMEX
45059038290
CPRPLT000056
6458346604
161684123
Devon Travel cot Cationic Night Fushia
1
26-Dec-19
1
ECRYD239543
ARAMEX
45059038290
CPRPLT000056
6458346604
159502077
Raindrop Rainforest Bouncer-Green+Blue
1
26-Dec-19
1
ECRYD239532
ARAMEX
45059038290
CPRPLT000056
6458346604
161316233
1:24 2 4G MERCEDES-AMG CG3 DTM
1
26-Dec-19
1
ECRYD239532
ARAMEX
45059038290
CPRPLT000056

Parvez Khan
Conloc Ops
4646

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 30, 2020 5:56 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Cc: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval // 6458346604

@Parvez Khan<mailto:[email-masked]>, @Mohd. Jamal Akhtar<mailto:[email-masked]>

Can you please check on below case of missing item and resolve.

Regards
Sachin
04-5175412

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 25, 2020 3:21 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval // 6458346604

External email sender, please take precaution.
Hi Mr.Sachin,

Problem Statement: (Missing items / Refund approval)

Order Date : 26-Dec-2019

Order ID: 6458346604
Tracking ID: 45059038290
The missing item is 161684123 - - Juniors Devon Travel Cot
The Item price after removing the applied voucher is : 309 SAR

Issue Description: Customer placed order for 4 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 4 items has been shipped & delivered from our side.
We have escalated the issue several times to the warehouse to confirm how many items did they ship, but we didn't get any reply from them.

Customer history: Customer is with us since Feb 8th 2019 and he is having 6 successful orders with us, it is his first time reporting regarding missing item.

Assistance Required : We require your approval to refund the customer.
kindly give us approval for refund or assist us further,

Regards,
Shakeeb
________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 January, 2020 20:53:44
Subject: Re: Missing item // 6458346604

Hi Shakeeb,

Ticket number ; 383930
it's escalated thrice to Shachin concept head but no reply from him,

Regards
Ataullah
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 23:13:52
Subject: Re: Missing item // 6458346604

Hi Ataullah,

Explain the full case to the concept head and see if we can get it approved for a refund.
________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 17:30:33
Subject: Re: Missing item // 6458346604

Hi Team,

Problem Statement: (Missing items)

Order Date : 26-Dec-2019

Order ID: 6458346604
Tracking ID: 45059038290
Assistance Required: Need missing item

Issue Description: Customer placed order for 4 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 4 items has been shipped from our side.

Customer history: and he is loyal customer, claims : 1 ITEMS OUT OF 4 IS MISSING,

The missing item is 161684123 - - Juniors Devon Travel Cot
Units: Piece - piecesEAN:
BABYSHOP

SAR 429.00
SAR 343.00
1

kindly give us approval for refund or assist us further,

Regards,
Syed Ataullah

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 5 January, 2020 17:44:20
Subject: RE: Missing item

Hi Shakeeb,

Explain the full case to the concept head and see if we can get it approved for a refund.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 4, 2020 5:33 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>
Cc: Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Missing item

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 January, 2020 21:44:18
Subject: Missing item

Hi Team,

Problem Statement: (Missing items)

Order Date : ​26-Dec-2019

Order ID: 6458346604
Tracking ID: 45059038290
Assistance Required: Need missing item

Issue Description: Customer placed order for 4 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 4 items has been shipped from our side.

Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. ​

The missing item is 161684123 - - Juniors Devon Travel Cot SAR 343.00

Regards,
Syed Ataullah

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com