Subject: RE: incomplete item #6459619574
From: EcomRDC babyshop5 <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammed Obiedo <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sujeewa Hurbert <[email-masked]>, Mohammed Shoukath <[email-masked]>
Date: Thu, 30 Jan 2020 13:34:39 +0000

Dear Team,

The subject order cancelled by customer. Our team went to customer home and collected the item.
Please find the subject attached mail communication.

Thanks & regards,

Akram Shaik
Babyshop Nursery Warehouse GDMS operations
Ext: 3635 , Mobile: +966 530548756
Email: [email-masked]
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Inayat Ali [mailto:[email-masked]]
Sent: Thursday, January 30, 2020 1:31 PM
To: Sujeewa Hurbert; EcomRDC babyshop5
Cc: Seeta Seeta; Urvika Chaudhary; Shakeeb Arsalan; Fauzan Ahmad, Musalman; Apoorv Joshi; Mohammed Obiedo; Escalations Dxbteam
Subject: Re: incomplete item #6459619574

External email sender, please take precaution.
Team- We are still awaiting for a response.

Thanks
Inayat Ali
________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "sujeewa hurbert" <[email-masked]<mailto:[email-masked]>>, "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 January, 2020 12:35:10
Subject: Fwd: incomplete item #6459619574

Hi Team

Please refer to the attached images and Order ID: 6459619574.

The customer highlighted she has received incomplete item for the order placed.

Request to check and update.

Thanks
Inayat Ali

________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 January, 2020 23:23:49
Subject: incomplete item #6459619574

Hi team ,

With reference to order number :6459619574

the customer is claiming that she received incomplete item and shared with us pics for the missing parts of the item , please check and advise us,

we escalated twice to the WH with no response

Regards,
Obiedo

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: [#409232] - 6459619574 - 00000080015654333 - Return WWD
From: Babyshop <[email-masked]>
To: Sujeewa Hurbert <[email-masked]>
Cc: EcomRDC babyshop5 <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Mohammed Shoukath <[email-masked]>, Sachin Maheshwari <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 28 Jan 2020 09:29:06 +0000

External email sender, please take precaution.

Hi [email-masked],

As requested the RMA 23259599

 Order Number: 6459619574

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4MjI0NDM3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ziPPk_IEHkTVrExDtcW_I2u9rkxTRrHxoyykDIdZwFU]

Best Regards,
Suha Ali

On Tue, 28 Jan at 1:05 PM , EcomRDC babyshop5 <[email-masked]> wrote:
Dear Team,

The subject order item collected on yesterday.
Please provide RMA.

Thanks & regards,

Akram Shaik
Babyshop Nursery Warehouse GDMS operations
Ext: 3635 , Mobile: +966 530548756
Email: [email-masked]
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Babyshop [mailto:[email-masked]]
Sent: Sunday, January 26, 2020 5:29 PM
To: Sujeewa Hurbert
Cc: EcomRDC babyshop5; Escalations Dxbteam; [email-masked]; Mohammed Shoukath; Sachin Maheshwari
Subject: Re: [#409232] - 6459619574 - 00000080015654333 - Return WWD

External email sender, please take precaution.
Hi [email-masked]<mailto:[email-masked]>,

1. Complaint Category:  Return WWD
2. AWB: 00000080015654333
3. City: KSA
4. Order Number: 6459619574
5. Date: 2019-01-05
6. [email-masked]<mailto:[email-masked]> - Customer Support

Complaint description:

Kindly advice the customer contacted us and the customer want to return item due to manufacturing fault.

Item : 161099818 - - Chicco Simplicity Stroller
Address : Riyadh - Hay Al Swaidi - Building of Al Qasr Mall
Phone Number : 0559308783
Thank you and best regards,
[email-masked]<mailto:[email-masked]>

On Mon, 20 Jan at 11:19 AM , Sachin Maheshwari <[email-masked]<mailto:[email-masked]>> wrote:
@Escalations Dxbteam<mailto:[email-masked]>,

Product is a Stroller only & accessories shown in additional images are for illustrative purpose only. These accessories are not part of Item.

Regards
Sachin
04-5175412

From: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 9:40 AM
To: Babyshop <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohammed Shoukath <[email-masked]<mailto:[email-masked]>>; Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#409232] - In Complete Unit WWD - 6459619574

Dear Team,

The subject order missing items are not part of the order items. So please find the attached website picture.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3OTg0OTkyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aGAhQTrm7fqOUDUgQJN8R2Gs81nVwOYE3JD89MtlZ7c]

Thanks & regards,

Akram Shaik
Babyshop Nursery Warehouse GDMS operations
Ext: 3635 , Mobile: +966 530548756
Email: [email-masked]<mailto:[email-masked]>
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Babyshop [mailto:[email-masked]]
Sent: Sunday, January 19, 2020 12:12 PM
To: Sujeewa Hurbert
Cc: EcomRDC babyshop5; Escalations Dxbteam; [email-masked]<mailto:[email-masked]>
Subject: Re: [#409232] - In Complete Unit WWD - 6459619574

External email sender, please take precaution.
​Dear Team,

the customer is claiming that she received an incomplete item and provide us a picture for the missing parts of the item ( Blanket, winter cover and chair ).

please check and advise us,

Item:  161099818 -  - Chicco Simplicity Stroller

Order Number: 6459619574
​
Best Regards,
Farah Safaqa

409232:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
409232:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
409232:1125156