Subject: RE: proof of collection
From: Mohammed Idrees <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Abhilash Kuttalam <[email-masked]>
Cc: Max Exit5 <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 30 Jan 2020 10:55:57 +0000

Hi Jessie,

Below are the collection details for this order.

“sulaiman came to pick up products and was verified by Proof of Residence. The verification ID is 102527288383”

Please note to create an incident and write to [email-masked]<mailto:[email-masked]> for collection detail enquiries going forward.

Thanks,
Idrees

T :  +971 4 8094349
M : +971 569239700
E : [email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]>
Sent: Thursday, January 30, 2020 2:41 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Mohammed Idrees <[email-masked]>
Cc: Max Exit5 <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: proof of collection
Importance: High

@Mohammed Idrees<mailto:[email-masked]>

Can you help us get the collection details of this order from Sahla?

6455557894
Store Code:  Max60126

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 28, 2020 10:40 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Max Exit5 <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: proof of collection

External email sender, please take precaution.
Hi Abhilash,

We have raise jira for the same but they update us to check with POS team or LMIT on this. And there’s nothing can be done from hybris end.
can you please check and help us to close this case as customer emailing us every day that she will raise a complain to ministry of commerce.
Jira ticket https://landmark.atlassian.net/browse/REL-82085

Thank you for your help.

Regards,
Fauzan

________________________________
From: "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, "max exit5" <[email-masked]<mailto:[email-masked]>>
Cc: "alghamdi mohammed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 January, 2020 18:26:53
Subject: RE: proof of collection

Dear Fauzan,

Collection is documented at store on Sahla and there is no paper documentation.
Please raise incident with IT for collection details.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 27, 2020 4:30 AM
To: Max Exit5 <[email-masked]<mailto:[email-masked]>>
Cc: Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: proof of collection

External email sender, please take precaution.
Hi Team,
​
Problem Statement: Customer has not collected the order
Order Date : 04-Dec-2019
Order ID: 6455557894
Tracking ID: 645555789422999991
Store Code:  Max60126
Assistance Required: Need proof of Collection
Issue Description: The order was placed on 04/12/19, And as per hybris the order is collected on 08/01/20. As per customer saying that she got a call from the store that if she want to collect the order or cancel, and then she received email that ( Thank you for collecting your order ).
Can you please check and share with us proof of collection.

Regards,
Fauzan
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com