Subject: RE: Wrong Items Returned for Order ID 6449604103
From: Jessie Caparas <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fetchr Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Razan Saad <[email-masked]>, Ali Mkhaimer <[email-masked]>
Date: Thu, 30 Jan 2020 10:43:27 +0000

@Fetchr Support<mailto:[email-masked]>

As per our warehouse team, they reshipped a non-landmark product (NAMSHI) back to you under AWB 34154711783804.

Where is this shipment now? The customer claims she didn't get it back.

From: Ksaconloc Returns <[email-masked]>
Sent: Thursday, January 30, 2020 1:07 PM
To: Jessie Caparas <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Fauzan Ahmad . Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Razan Saad <[email-masked]>; Ali Mkhaimer <[email-masked]>
Subject: RE: Wrong Items Returned for Order ID 6449604103

Dear Jessi,

FYI

Order No
Return AWB
RTN RCVD DATE
Handover date
Re-shipped by
3pl
Comments
6449604103
34154711783804
6-Nov-19
11-Nov-19
RAMEEF
Fetcher
Another Company Product

THANKS,
RATHEESH.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 30, 2020 11:36 AM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Razan Saad <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Items Returned for Order ID 6449604103
Importance: High

Hi Ratheesh,

The customer has called us today saying she didn't get the Namshi products back.

Can you please share the return AWB for the reshipment of the Namshi products?

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 29, 2020 2:33 PM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Items Returned for Order ID 6449604103
Importance: High

Hi Ratheesh,

Thanks for the reply.

Can you please update which AWB?

From: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 28, 2020 8:23 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong Items Returned for Order ID 6449604103

Dear Jessie,

Wrong Shipment already hand over to courier partner on 11-Nov-19

Thanks,
Ratheesh.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 28, 2020 6:53 PM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: Wrong Items Returned for Order ID 6449604103

Hi @Ksaconloc Returns<mailto:[email-masked]> @Sagaya Suresh Kumar<mailto:[email-masked]>

Have started a new trail for this order.

The customer claims that instead of this order, NAMSHI products were returned to the courier under return AWB 3415471183804.

Can anyone please check and advise if these items are still with us or if we have returned this to the courier?

Please advise - this is urgent since the customer needs those items back.

Regards,
Jessie
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