Subject: RE: URGENT - Outstanding Cases - LMG KSA
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 30 Jan 2020 09:35:15 +0000

Hi @Seeta Seeta<mailto:[email-masked]> @Inayat Ali<mailto:[email-masked]>

Check the remarks added for 2019 cases.

From: Urvika Chaudhary <[email-masked]>
Sent: Saturday, October 12, 2019 2:27 PM
To: ksalmglogistics Rydconloc <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: URGENT - Outstanding Cases - LMG KSA

External email sender, please take precaution.
Dear LMG Team,

I am attaching with this email a list of AWB where there is action required from your side. A lot of these have been pending close to 2 weeks from you (some may be more recent).

The attached list has issues mentioned in column G, and AWB mentioned in Column H. I request you to either respond to them individually replying to the emails we sent, or update them in the excel and send us a response back.

A brief on issue codes:

Any issue that starts with IB - is for Inbound Shipment (Return from Customer to us)
OB is Outbound shipment (From us to the customer)
Other information is self-explanatory such as Delayed Delivery, Delayed Collection, Piece Missing, Partial Delivery, Extra amount collected from customer on COD order etc.

If you need further details on any of these items, you should be able to copy either the ticket number or tracking number, and search for email that you would have

Please treat this as top urgent, as our customers are waiting on this. Looking forward to your response.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
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