Subject: Re: Delivery issue//6452734732
From: Inayat Ali <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>, [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Wed, 29 Jan 2020 22:44:00 -0700 (MST)

Hi Team 

Please assist with Order ID: 6452734732. 

Synopsis: The order status reflects NDR on Hybris, however, the customer has received the items. Also, refund was processed for SAR 167.40 for one of the items. The customer now wants to return the item (159375491 - Juniors Gloster Activity Center). 

Please advise next step of action on this. 

Thanks 
Inayat Ali 

From: "Asjad Hussain" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 30 January, 2020 07:49:49 
Subject: Re: Delivery issue 

Hi team, 

The customer placed order for two items and received the both but SAR186 was returned for one item in his account that is( 
159375491 - - Juniors Gloster Activity Center) so he wants to return the item. 

Thanks 

From: "Inayat Ali" <[email-masked]> 
To: "Asjad Hussain" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, January 28, 2020 12:22:54 PM 
Subject: Re: Delivery issue 

Asjad- Can I get an update on the below ask? 

Thanks 
Inayat Ali 

From: "ali inayat" <[email-masked]> 
To: "Asjad Hussain" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 27 January, 2020 17:13:25 
Subject: Re: Delivery issue 

Hi Asjad 

Can you clarify two things quickly: 

    1. Check with customer how many items were delivered to her for this order. Preferably, a clear question to avoid any confusion. 
    2. Second, check with the warehouse how many items were returned as per the status on Hybris- Not delivered for this order. 

Thanks 
Inayat Ali 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 27 January, 2020 13:55:07 
Subject: Delivery issue 

Hi team, 

Ticket id : 305672 

With reference to order number: 6452734732 

The customer informed us that the order has been delivered to him but at the same time the amount of the product also has been returned in his account but while checking on hybris it shows that the order is not delivered. 

kindly do the needful. 

Regards 
Asjad