Subject: Re: missing item//9765377153
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 29 Jan 2020 21:59:19 -0700 (MST)

Hi Team 

Please assist on the below scenario for Order ID: 9765377153. 

Thanks 
Inayat Ali 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 30 January, 2020 08:27:17 
Subject: missing item 

Hi team, 

Problem Statement: (Missing items) 

Order Date :Dec 26, 2019 

Order ID: ​9765377153 
Tracking ID: ​S000384925539 

Assistance Required: update about missing item 

Issue Description: Customer placed order for 18 items but as per the customer he has only received 13 items, Under the consignment details we can see that all 18 items has been Delivered from our side. 

Customer history: 5 ITEMS OUT OF 18 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

we have confirmed with the courier partner, they informed us that they received three cartoons and the same was delivered to the customer, but we did not get any response from warehouse about the same. 

The missing items are : 
161815046 - - Running Shoes with Lace Up Closure 
161780993 - - Textured Slip-On Sandals with Block Heels 
161774471 - - Low Top Huarache with Lace Up Closure 
161775749 - - Low Top Textured Slip On Shoes 
161775763 - - Textured High Top Booties with Glitter Finish 

Regards, 
​Asjad