Subject: Re: Store closed but CnC order still pending
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, ali inayat <[email-masked]>
Date: Wed, 29 Jan 2020 15:39:55 -0700 (MST)

Hi Team, 

With reference to ticket : 412222 
Order: 7667041501 
Order Date: 11-Jan-2020 
Store Code: Splash30132 

As per hybris the status is showing ready for pickup, but when customer visited the store, the store was closed. There is no update from the relevant team for the same. 

Kindly assist. 

Regards, 
Fauzan. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Wednesday, 29 January, 2020 07:00:46 
Subject: Store closed but CnC order still pending 

Dear Fauzan, 

With regards to Order No 7667041501, Ticket No 412222, the status in the Hybris is still showing as 'Ready to Pick Up' but when customer visited the store, the store was closed. There is no update from the relevant team for the same. 

Kindly assist. 

Regards, 
Nikhil.