Subject: Ticket Assigned - Conversation with Drumming Donut
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Jan 2020 19:28:05 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Drumming Donut Drumming Donut                    Hi           11:10 PM, 29th Jan                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:11 PM, 29th Jan                     Drumming Donut                    I am trying to order one item using mada card but error coming merchant does not accept mada card i tried with sadad also but still payment not proceeded i used via app also but same issue           11:12 PM, 29th Jan                   Fauzan                   can you please share the error screenshot           11:13 PM, 29th Jan                     Drumming Donut                    Wait pla           11:14 PM, 29th Jan                     Drumming Donut                             11:16 PM, 29th Jan                   Fauzan                   thanks for sharing the screenshot           11:16 PM, 29th Jan                   Fauzan                   can you please tell me have you ever paid by the same card on our website           11:17 PM, 29th Jan                     Drumming Donut                    Always using the same card           11:17 PM, 29th Jan                     Drumming Donut                    Same time sadad also           11:17 PM, 29th Jan                   Fauzan                   Could you please try clearing the cookies and cache of your browser and then try making a purchase? See if that helps.            11:18 PM, 29th Jan                   Fauzan                   if already did let us know please           11:19 PM, 29th Jan                     Drumming Donut                    Ok           11:20 PM, 29th Jan                     Drumming Donut                    But i tried on computer also           11:20 PM, 29th Jan                     Drumming Donut                    Same issue coming           11:21 PM, 29th Jan                     Drumming Donut                    Using mob via app but same problem           11:21 PM, 29th Jan                   Fauzan                   we are really sorry for the inconvenience            11:22 PM, 29th Jan                     Drumming Donut                    So what to do           11:22 PM, 29th Jan                   Fauzan                   we will raise a request to our relevant team to check and fix this issue as soon as possible and we will update you on your email [email-masked]           11:23 PM, 29th Jan                     Drumming Donut                    Ok           11:24 PM, 29th Jan                   Fauzan                   Is there anything else I can help you with?            11:24 PM, 29th Jan                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           11:26 PM, 29th Jan                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           11:27 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/433177