Subject: Re: Complaint for wrong item//9768154404
From: mia vanissa <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Bsu Wml <[email-masked]>, Inayat Ali <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Adisha Dua <[email-masked]>, Bsu Dxb <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jan 2020 13:39:12 +0000

Hi Sir,

We received Red color for the said order number.

Thanks,

Mia Vanissa Giner
Babyshop | Store Head |Karama |
P.O. Box 52623 | Dubai, United Arab Emirates |
Store CUG :+97155 9677562 | | CUG : +971559676552|
E-mail: [email-masked]
Image

________________________________
From: Sachin Maheshwari <[email-masked]>
Sent: Wednesday, January 29, 2020 5:33:38 PM
To: Bsu Wml <[email-masked]>; Inayat Ali <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Adisha Dua <[email-masked]>; mia vanissa <[email-masked]>; Bsu Dxb <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Complaint for wrong item//9768154404

Hi @mia vanissa<mailto:[email-masked]>, @Bsu Dxb<mailto:[email-masked]>,

Can you please check for below order / item and send me the image of actual product received for this order.

Order Number – 9768154404

Item Id – 161851265

Regards

Sachin

04-5175412

From: Bsu Wml <[email-masked]>
Sent: Wednesday, January 29, 2020 5:23 PM
To: Sachin Maheshwari <[email-masked]>; Inayat Ali <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Adisha Dua <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Complaint for wrong item//9768154404

Dear Sir,

Web image and physical product image  are same we have green color.

Thanks

Sanjay

0506474396

________________________________

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: 29 January 2020 16:53
To: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Adisha Dua <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Complaint for wrong item//9768154404

Hi @Bsu Wml<mailto:[email-masked]>, Sanjay,

Can you please share the actual product image for this item.

@Adisha Dua<mailto:[email-masked]>,

Can you pls verify the same with CC image.

Regards

Sachin

04-5175412

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 29, 2020 4:50 PM
To: Bsu Wml <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Complaint for wrong item//9768154404

External email sender, please take precaution.

Team- Please check below case and advise.

Thanks

Inayat Ali

________________________________

From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 January, 2020 13:32:26
Subject: Complaint for wrong item//9768154404

Hi,

With reference to order number: Customer placed an order for the item: 161851265 - - Moto - GT Drift Motorcycle with Remote Control under order number: 9767966415 and received wrong colour. Customer returned it to the store and placed a new order with order number: 9768154404.

When customer reached to collect the order, he saw that the available items was again of different colour. Customer returned back without collecting the order.

Order Date : Jan 22, 2020

Order ID: 9768154404

Tracking ID: 202001232012774

Customer has now contacted us asking to make the correct colour available so he can reach and collect them. Below is the link of the item with the colour which customer ordered.

https://www.babyshopstores.com/ae/en/Baby-and-Moms/Toys/Remote-Controlled-Cars/BABYSHOP-Moto---GT-Drift-Motorcycle-with-Remote-Control/p/161851265

We have emailed this to third party twice, however no response received from the team.

Kindly look into the issue and do the needful.

Regards,

Nitesh

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