Subject: Re: Complaint for wrong item//9768154404
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Wed, 29 Jan 2020 05:49:37 -0700 (MST)

Team- Please check below case and advise. 

Thanks 
Inayat Ali 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 29 January, 2020 13:32:26 
Subject: Complaint for wrong item//9768154404 

Hi, 

With reference to order number: Customer placed an order for the item: 161851265 - - Moto - GT Drift Motorcycle with Remote Control under order number: 9767966415 and received wrong colour. Customer returned it to the store and placed a new order with order number: 9768154404. 

When customer reached to collect the order, he saw that the available items was again of different colour. Customer returned back without collecting the order. 

Order Date : Jan 22, 2020 
Order ID: 9768154404 
Tracking ID: 202001232012774 

Customer has now contacted us asking to make the correct colour available so he can reach and collect them. Below is the link of the item with the colour which customer ordered. 
https://www.babyshopstores.com/ae/en/Baby-and-Moms/Toys/Remote-Controlled-Cars/BABYSHOP-Moto---GT-Drift-Motorcycle-with-Remote-Control/p/161851265 

We have emailed this to third party twice, however no response received from the team. 

Kindly look into the issue and do the needful. 

Regards, 
Nitesh