Subject: Re: [#422331] - Receipt Failure - Order 7668210199
From: Inayat Ali <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Max <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Sharfuddeen Kadavan <[email-masked]>, BHCTN Picking <[email-masked]>, Nirmal Sah <[email-masked]>, Nadya Isa Ali Hasan <[email-masked]>, Malik Ismail <[email-masked]>, Ameay Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 29 Jan 2020 04:38:03 -0700 (MST)

Acknowledged Jessie 

From: "Jessie Caparas" <[email-masked]> 
To: "Max" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Sharfuddeen Kadavan" <[email-masked]>, "BHCTN Picking" <[email-masked]>, "Nirmal Sah" <[email-masked]>, "Nadya Isa Ali Hasan" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Ameay Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 29 January, 2020 10:51:58 
Subject: RE: [#422331] - Receipt Failure - Order 7668210199 

Hi Team, 

Let’s be careful and avoid looping the customer in internal emails. 

[ mailto:[email-masked] | @Seeta Seeta ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] [ mailto:[email-masked] | 
@Inayat Ali ] 

Let’s check on this ticket and reply to the customer asap (do not include us in this email) 

From: info@horizon <[email-masked]> 
Sent: Wednesday, January 29, 2020 9:13 AM 
To: Max <[email-masked]> 
Cc: Sharfuddeen Kadavan <[email-masked]>; BHCTN Picking <[email-masked]>; Nirmal Sah <[email-masked]>; Nadya Isa Ali Hasan <[email-masked]>; Malik Ismail <[email-masked]>; Ameay Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#422331] - Receipt Failure - Order 7668210199 

External email sender, please take precaution. 

Dear Max Support Team, 

The item was picked up but I am sorry your statement this is not the typical experience is incorrect . 

This is the second time that your online system has failed to issue a receipt, which by the laws in the Kingdom of Bahrain is a requirement. 

So I think this is typical but I am one of the few customers who follows up receipts, most will collect their item with no further requirements. 

Thanks & best regards, 

Sandra Barse 

Executive Assistant 

From: Max [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: 28 January 2020 19:44 
To: info@horizon < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Subject: Re: [#422331] - Receipt Failure - Order 7668210199 

Hi Sandra, 

​ 

Thank you for contacting us. 

​ 

As per the system we can see that the shipment was successfully picked up on Jan 27. 

We are really sorry for the inconvenience caused to you, but this is not typical of the experience we offer. 

​ 

Please feel free to get in touch with us for further assistance. 

Your friends, 
The Support Team 

422331:1125156 
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