Subject: RE: Assistance id - Case id - 418361 Order Number: 8355550523
From: Inayat Ali <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 29 Jan 2020 04:13:39 -0700 (MST)

Hi Midhun 

We need your assistance for Order ID: 8355550523. 

The customer has shared images where his product has been damaged due to usage which is in warranty period (refer to the attached images). 

The customer wants to repair or exchange the product, request to suggest next step on this. 

Thanks 
Inayat Ali 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 28 January, 2020 15:01:19 
Subject: Assistance id - Case id - 418361 Order Number: 8355550523 

Hi Team, 

We request you to please help us to resolve the below issue? 

Last response for Sachin: "Hi @Syed Amir, We need your support to get the below mentioned item repaired/replaced." 
​ 
Problem statement: The below item got damaged (Burned) and it's in the warranty period 

Case id - 418361 
Order Number: 8355550523 
Order Created: Sep 18, 2019 
Delivery date: 9/20/2019 

Item: 159248113 - - Avent Mixer 
Item cost: KWD 55.30 

​Assitance Required: The customer is requesting us to whether to fix the issue or replace the item as it's in warranty period 
​ 
Issue description: We would like you to see the attachment as the above item seems burned and it was purchased in the warranty period of 1 Year as per the product description hence we request you to whether fix the issue or replace the item ​as the customer is chasing us for the same. 

Please do the needful on a priority basis. 
​ 
Regards, 
Manish