Subject: Approval for missing items #6451235278
From: Seeta Seeta <[email-masked]>
To: Hussam Fahim <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, ali inayat <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 29 Jan 2020 02:20:22 -0700 (MST)

Hi Hussam, 

Could you please help us in below case as the case is pending with us since long time. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Hussam Fahim" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, January 26, 2020 5:14:39 PM 
Subject: Re: asking approval for missing items #6451235278 

Hi Hussam, 

Any update ? 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Hussam Fahim" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Wednesday, 22 January, 2020 16:11:09 
Subject: asking approval for missing items #6451235278 

Hi Hussam, 

With reference to Ticket: 292506 
order number: 6451235278 
Store ID: Max - 60125 , Max Oasis, Abha 

Customer placed an order for a total of 10 items out of which 1 was partially cancelled and 9 items were successfully picked up from the store. Customer is reporting that he has received only 3 items. Below are the missing items: 
161726678 - - Printed Cotton 2-Piece Comforter Set - 160x220 cms - SAR 157 
161843292 - - Solid Fitted Sheet - 200 x 90 - SAR 30 
162035012 - - Floral Printed Scarf - SAR 12 
161891140 - - Printed Scarf - SAR 12 
161655100 - - Animal Printed Scarf - SAR 12 
161875138 - - Chequered Scarf with Fringe Detail - SAR 35 

Total value of the missing items is SAR 258. Since the value of the missing items is over SAR 100, we emailed WH to confirm how many items were sent however, they update us that the all items has been shipped. 
Kindly look into this and advice us if we can process refund for the missing items. 

Regards, 
Fauzan