Subject: RE: Late Delivery C&C
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Manager Cpr3 <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Qazi Mohammed <[email-masked]>
Cc: Anwar Abdullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 29 Jan 2020 08:48:19 +0000

@Qazi Mohammed<mailto:[email-masked]>

Order ID 6456783218 issue has been fixed as per the attached email but the status is still not updated.

Please check with the store – the customer wants to collect the order asap.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, January 27, 2020 3:12 AM
To: Manager Cpr3 <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Late Delivery C&C

External email sender, please take precaution.
Hi Team,
​
Problem Statement: ​Customer has not collected the order
Order Date : Dec 14, 2019
Order ID:  6456783218
Tracking ID:  645678321822999991
Store Code:  Babyshop21040
Assistance Required: Need urgent delivery
Issue Description: ​The order was placed on 14/12/19, And as per hybris the order is ready to shipped. can you please check and update us the status of the order, has the order delivered at store or not.

Regards,
Fauzan
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: FW: Incident Number INC0630516 is moved to Resolved
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Date: Mon, 27 Jan 2020 07:12:48 +0000

From: Atul Arora <[email-masked]>
Sent: Monday, January 27, 2020 10:53 AM
To: Suresh Gopalakrishnan <[email-masked]>
Cc: Vinay R Kumar <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Snehel Mitra <[email-masked]>; Vishal Arora <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Suhas Bennikal <[email-masked]>; Sameer Mulla <[email-masked]>; Vishu Jain <[email-masked]>; Kriti Kansal <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Qazi Mohammed <[email-masked]>; Anton Shanike <[email-masked]>; Martin Lacey <[email-masked]>; Anwar Abdullah <[email-masked]>; Arnel Navor <[email-masked]>; Mohd Saif <[email-masked]>; Paul Taylor <[email-masked]>; Rajiv Ravichandran (TCS) <[email-masked]>; Amit Maheshwari <[email-masked]>; Vinod Unnikrishnan <[email-masked]>; Mohammed Idrees <[email-masked]>; Ahamed Fayaz (TCS) <[email-masked]>; [email-masked]
Subject: RE: Incident Number INC0630516 is moved to Resolved

Sure. Will await your revert regarding TAT. Will be great if you could share the Escalation matrix too along with that.

I understand, that there will be complex scenarios, but since this is a customer facing issue, and is faced by the customer in the store, it impacts not just that one customer, but also influences the experience of other customers in the store.

Regards,

Atul Arora

From: Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 27, 2020 10:48 AM
To: Atul Arora <[email-masked]<mailto:[email-masked]>>
Cc: Vinay R Kumar <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Snehel Mitra <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>; Kriti Kansal <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Atul,

You can raise the ticket to support and we will internally co-ordinate to clear them..

Will come back to you on the TAT, in some cases we can close by 2-3 working days.. Some scenarios are complex which need deeper analysis and fix.

Regards,

Suresh Gopalakrishnan

DGM IT – Support Services

Business Solutions and Software Services

Cell: +971-50-5579139

Direct: +971-4-809-5276

Email: [email-masked]<mailto:[email-masked]>

From: Atul Arora <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 27, 2020 10:43 AM
To: Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>
Cc: Vinay R Kumar <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Snehel Mitra <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>; Kriti Kansal <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Hi Suresh,

Can you confirm, who to raise the ticket to, and what is the TAT for ticket resolution. Also, the escalation matrix, if the ticket remains unresolved beyond the TAT.

Regards,

Atul Arora

From: Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 27, 2020 10:29 AM
To: Atul Arora <[email-masked]<mailto:[email-masked]>>; Vinay R Kumar <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Snehel Mitra <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>; Kriti Kansal <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Atul,

You can ask store to raise the ticket and we will address them.

In parallel we are working on pro-actively identify the missing links and fix them.

Will update you on the progress.

Regards,

Suresh Gopalakrishnan

DGM IT – Support Services

Business Solutions and Software Services

Cell: +971-50-5579139

Direct: +971-4-809-5276

Email: [email-masked]<mailto:[email-masked]>

From: Atul Arora <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 27, 2020 10:03 AM
To: Vinay R Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Snehel Mitra <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>; Kriti Kansal <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Hi Vinay,

We are receiving these issues on daily basis, across all territories. Different teams reach out to different people for getting such issues sorted, as a result a lot of them fall through the crack, and hence remain unresolved for a long time.

Can you confirm, who is the right person or the escalation matrix, to which the store teams can reach for resolution, and what is the TAT for resolution.

Regards,

Atul Arora

From: Vinay R Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 6:58 PM
To: Snehel Mitra <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>; Kriti Kansal <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: Incident Number INC0630516 is moved to Resolved

All, Is this sorted now or what is the next step ? Know there are multiple threads on this , wanted to ensure we have clean closure on this – Thanks

From: Snehel Mitra <[email-masked]<mailto:[email-masked]>>
Date: Sunday, January 26, 2020 at 3:42 PM
To: "Jagmohan Urmaliya (TCS)" <[email-masked]<mailto:[email-masked]>>, Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>, Vinay R Kumar <[email-masked]<mailto:[email-masked]>>, Vishal Arora <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Atul Arora <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Sameer Mulla <[email-masked]<mailto:[email-masked]>>, Vishu Jain <[email-masked]<mailto:[email-masked]>>, Kriti Kansal <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Qazi Mohammed <[email-masked]<mailto:[email-masked]>>, Anton Shanike <[email-masked]<mailto:[email-masked]>>, Martin Lacey <[email-masked]<mailto:[email-masked]>>, Anwar Abdullah <[email-masked]<mailto:[email-masked]>>, Arnel Navor <[email-masked]<mailto:[email-masked]>>, Mohd Saif <[email-masked]<mailto:[email-masked]>>, Paul Taylor <[email-masked]<mailto:[email-masked]>>, "Rajiv Ravichandran (TCS)" <[email-masked]<mailto:[email-masked]>>, Amit Maheshwari <[email-masked]<mailto:[email-masked]>>, Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>, Mohammed Idrees <[email-masked]<mailto:[email-masked]>>, "Ahamed Fayaz (TCS)" <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Hi Jagmohan ,

For the below orders we have republished the ASNOUT message .It was published earlier also.

Order Number

Store Code

Order Date

Container No

Remark

6455892527

21140

6-Dec-19

ECRYD173409

released

6456783218

21040

14-Dec-19

ECRYD193066

released

6452564941

21034

11-Nov-19

ECRYD82694

released

For the below order we have not received the SO for one item from OMS and due to that ASNOUT message has not gone .Please Process the SO .Find the below details

Order Number

Store Code

Order Date

Container No

Remark

6455449495

21246

3-Dec-19

ECJED115052

released

ITEM_ID

ERP_DISTRO_NO

CONCEPT_ID

Order Qty

Cancelled qty

shipped qty

TO received

SO received

Territory

Carton no

Remarks

161738941

2844160

1

1

0

1

Y

Y

Jeddah

ECJED115052

SO Received

161031304

2844236

5

1

0

1

Y

Y

Jeddah

SO Received

160566990

2844236

5

1

0

1

Y

Y

Jeddah

SO Received

160548622

2844238

5

2

1

1

Y

N

Jeddah

SO is not received .

160548622

2927712

5

1

0

1

Y

N

Riyadh

ECRYD169453

AWB  is not printed from Riyadh invoice is with Hybris.(Resourced)

Thanks & Regards

Snehel Mitra

+971555170193

From: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 2:45 PM
To: Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Vinay R Kumar <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>; Kriti Kansal <[email-masked]<mailto:[email-masked]>>; Snehel Mitra <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Dear Suresh,

   Here is the latest status for the reported orders.

ORDER_NO

DESCRIPTION

Action

6441823345

Sent to Store

Available for store to receive

6452564941

Released

ASNOut from Conloc is awaited

6455449495

Released

ASNOut from Conloc is awaited

6455892527

Released

ASNOut from Conloc is awaited

6456783218

Released

ASNOut from Conloc is awaited

6457685093

Customer Picked Up

No action

6453122278

Customer Picked Up

No action

@Snehel Mitra<mailto:[email-masked]>   Could you please publish the ASNOut messages for the highlighted orders.

Regards

Jagmohan Urmaliya

Application Support

Landmark Group IT

T  : +971 4809 4234

M : +971 561742857

E  : [email-masked]<mailto:[email-masked]>

From: Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 1:54 PM
To: Vinay R Kumar <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>; Kriti Kansal <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Jagmohan,

I can see your action in a separate thread..   Can we have a quick connect today afternoon how the entire spectrum.

Regards,

Suresh Gopalakrishnan

DGM IT – Support Services

Business Solutions and Software Services

Cell: +971-50-5579139

Direct: +971-4-809-5276

Email: [email-masked]<mailto:[email-masked]>

From: Vinay R Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 12:55 PM
To: Vishal Arora <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>; Kriti Kansal <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incident Number INC0630516 is moved to Resolved

Just had a quick chat with Suresh. Let’s let Suresh review this first and we will take action later today based in the assessment

Kriti - FYI , linked to hygiene issues to be prioritised with Bappa and LMIT team for proper fixes

Thanks

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7Cvinay.rk%40landmarkgroup.com%7C841c2a3621d84b08c7a508d7a254d17a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637156357484953296&sdata=KCPsqtcVr5cR4XAccPP%2F%2BRaFyBhPUv2xykRq7EEMb2A%3D&reserved=0>

  _____

From: Vishal Arora <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 12:25:24 PM
To: Vinay R Kumar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Sameer Mulla <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Hi Suresh/Vinay,

Just to update everyone, we’ve almost 100+ orders pending every day which is not resolved until its escalated. All such issues can lead to COC escalations if not resolved daily since it’s a known issue.

+ @Sameer Mulla<mailto:[email-masked]> and @Vishu Jain<mailto:[email-masked]>

Regards,

Vishal

From: Vinay R Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 12:18 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incident Number INC0630516 is moved to Resolved

Suresh - if the order is physically in the store and not reflecting in Shala , let’s update in Sahla so that the process goes through. We shouldn’t be skipping and overriding controls and process we have in place. Can we discuss before we action this today. Thanks

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7Cvinay.rk%40landmarkgroup.com%7C841c2a3621d84b08c7a508d7a254d17a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637156357484953296&sdata=KCPsqtcVr5cR4XAccPP%2F%2BRaFyBhPUv2xykRq7EEMb2A%3D&reserved=0>

  _____

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 12:12:46 PM
To: Atul Arora <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Vinay R Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Hi @Suhas Bennikal<mailto:[email-masked]> @Vinay R Kumar<mailto:[email-masked]>

Please approve updating below order s in hybris as not picked to process RTS, since it not avail in Sahla

https://landmark.atlassian.net/browse/REL-81821<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-81821&data=02%7C01%7Cvinay.rk%40landmarkgroup.com%7C841c2a3621d84b08c7a508d7a254d17a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637156357484963288&sdata=v%2Bex5xuGVWfRvyGFB%2B6v%2FjKllO5GrsBQKt3%2BHi%2BsjUk%3D&reserved=0>

Mahmoud

From: Atul Arora <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 12:09 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Hi Mahmoud,

As discussed, please have these orders marked as not picked right away.

Please confirm once done.

Hi Qazi,

Once Mahmoud confirms, please have the RTS done, for refund.

Regards,

Atul Arora

From: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 11:35 AM
To: Atul Arora <[email-masked]<mailto:[email-masked]>>
Cc: Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Dear Atul,

Still below issues are not resolved.

Can you please cancel below orders and initiate refunds for them to avoid any  COC issues.

Order Number

Store Code

Order Date

Container No

Remark

6455449495

21246

3-Dec-2019

ECJED115052

released

6455892527

21140

6-Dec-2019

ECRYD173409

released

6456783218

21040

14-Dec-2019

ECRYD193066

released

6452564941

21034

11-Nov-2019

ECRYD82694

released

Regards,

Mohammad Qazi

Centrepoint KSA

Extn:3540

From: Amit Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 1:34 PM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>
Cc: Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Hi Atul,

Can you speak with IT right away and update me. We need to resolving customer issues in 24 hours.

Amit

Public

From: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 12:51 PM
To: Amit Maheshwari <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>
Cc: Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Paul Taylor <[email-masked]<mailto:[email-masked]>>; Rajiv Ravichandran (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0630516 is moved to Resolved

Dear @Amit Maheshwari<mailto:[email-masked]>, & @Martin Lacey<mailto:[email-masked]>

We raised below query to IT on 25th Dec 2019, almost  18 days completed but no response from IT.

Customers are really angry and too disappointed with our services, we request you to please discuss this with IT management for close this kind of issues as soon as because sometimes customers are visiting stores and shouting to the store staff regarding his/her order. We request you , If we are unable to resolve this issues in given time period connect with the customer and initiate refund.

Issue: Store received orders physically in store but not available  in Sahla receive tab.

Order Number

Store Code

Order Date

Container No

Remark

6455449495

21246

3-Dec-2019

ECJED115052

released

6455892527

21140

6-Dec-2019

ECRYD173409

released

6456783218

21040

14-Dec-2019

ECRYD193066

released

6452564941

21034

11-Nov-2019

ECRYD82694

released

Regards,

Mohammad Qazi

Centrepoint KSA

Extn:3540

From: Qazi Mohammed
Sent: Monday, December 30, 2019 5:55 PM
To: Mohd Saif <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Vinod Unnikrishnan <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: IT Service <[email-masked]<mailto:[email-masked]>>; Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>
Subject: Incident Number INC0630516 is moved to Resolved

Dear @Mohd Saif<mailto:[email-masked]>,

I received below mail from IT confirming that INC0630516 has been resolved.

But below orders still not available in Sahla receive tab.

Order Number

Store Code

Container No

Remark

6455449495

21246

ECJED115052

released

6455892527

21140

ECRYD173409

released

6456783218

21040

ECRYD193066

released

6452564941

21034

ECRYD82694

released

Regards,

Mohammad Qazi

Centrepoint KSA

Mobile: +966 540225824

Extn:3540

From: IT Service Desk [mailto:[email-masked]]
Sent: Monday, December 30, 2019 3:49 PM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: Incident Number INC0630516 is moved to Resolved

Dear Qazi Mohammed,

The Incident Number INC0630516 has been resolved and will automatically close in 5 days.

Short description: SVI Inventory sync issues

Resolution notes: Hi,
Please find the updated order status :

6455892527 released
6455449495 released
6456783218 released
6457685093 Ready for pickup by customer
6452564941 released
6453122278 sent to store
6441823345 sent to store

Regards,
OMS Support

Click here to view INC0630516<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3D23379abbdbf5441c675d5fa0cf961904&data=02%7C01%7Cvinay.rk%40landmarkgroup.com%7C841c2a3621d84b08c7a508d7a254d17a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637156357484973284&sdata=1H0YUKnLoMfsRq%2BMKwgvHvwwiaELR%2BpsT%2FmuP8BYq0Q%3D&reserved=0>

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