Subject: RE: C&C order 8368519877 - No discount offered at the store
From: Mohd Imran <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jan 2020 07:23:08 +0000

Hi @Reddy Prasad<mailto:[email-masked]>,

Please help to get this issue resolved.

Store id – Babyshop 21230

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, January 29, 2020 1:22 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: C&C order 8368519877 - No discount offered at the store

External email sender, please take precaution.
Hi Team,

Customer is complaining that when he went to collect his order at the store and was trying to purchase at the store, the cashier at the store asked him to purchase for KWD 25.00 to offer any discounts. which is not mentioned on email that have to purchase for KWD 25 to avail the discount.

kindly look into this and advice.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 January, 2020 02:38:53
Subject: C&C order 8368519877 - No discount offered at the store

Dear Fauzan,

With regards to Ticket No 428352, Order No 8368519877, Store ID - Babyshop21230.

Customer is complaining that when he went to collect his order at the store and was trying to purchase at the store, the cashier at the store asked him to purchase for KWD 25.00 to offer any discounts.

Customer is with us since 2019 and have completed 4 orders worth KWD 45.91.

Customer's email id is - [email-masked]<mailto:[email-masked]>
Customer's Mobile No - +96550861717

Kindly assist.

regards,
Nikhil.

________________________________
From: "Centrepoint" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 29, 2020 2:29:06 AM
Subject: New Reply Received - Re: Your Click & Collect order is confirmed!

Hi Nikhil Bishnoi,

The customer has responded to the ticket.

Re: Your Click & Collect order is confirmed!

Ticket comment
Thank you for your prompt reply
I was in Hawally branch and I purchased some items
And staff in the cashier
I do not know the name informed me that I should purchase amount of 25 Kd and up to get discount which u didn’t mention in your email
I tried to explain for him that the email clearly mention that I can get the discount once I collect my items I purchased on line but with no success

Sent from my iPhone

On Jan 28, 2020, at 9:45 PM, Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Vivian,
​
Thank you for contacting us and we apologise for the inconvenience caused to you.
​
We would request you to provide us with more details like what was the items you were looking to purchase, who was the staff who who refused the discount.
​
We look forward to hearing from you.

Please note that this case will be automatically closed if we don't hear from you within 24 hours.

Your friends,
The Support Team

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/428352

428352:1125156

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