Subject: RE: Aramex issue (Delivering and collecting the orders )
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Jan 2020 04:12:15 +0000

@Mohd. Jamal Akhtar<mailto:[email-masked]>

The CS team have noticed that collection and deliveries are getting delayed even after confirmation from the team that it will be done.

I’ve attached a few email samples where the team keeps on getting a response that either the team will be reminder or will check and update, however there is no progress.

Our complaints have increased and customer experience is getting impacted because of it.

Please look into it

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, January 28, 2020 6:14 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Aramex issue (Delivering and collecting the orders )

External email sender, please take precaution.
Hi Jessie,

As per our discussion below are the few examples (all are is KSA) of aramex standard responses.

1 - 6446658708 ...... 45067056543;A26D6BE  (Collection)
2- 6454683337 .....  45066368141;A23F202  (Collection)

3- 6454769675 ...... 45063807305;A14516D  (Collection)

4- 6459398938 ..... 45514242325;A232E89  (Collection)

5- 6460835460 ..... 45063113874  (Delivery)

Kindly forward the issue to the concerned team to follow up.
Waiting for your advise

Regards
Shakeeb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Late delivery//6460835460
From: "Mohmed Musa (SA)" <[email-masked]>
To: Inayat Ali <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, "Omer Saeed (SA)" <[email-masked]>, AbdelKader Salameh <[email-masked]>, Mensour ShehabAlDeen <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jan 2020 09:07:04 +0000

External email sender, please take precaution.

Dears,

We will check and update you back.

Best Regards,

Mohmed Musa

From: Inayat Ali <[email-masked]>
Sent: Monday, January 27, 2020 11:45 AM
To: ALL RUH OPS - Landmark <[email-masked]>; Omer Saeed (SA) <[email-masked]>; AbdelKader Salameh <[email-masked]>; Mensour ShehabAlDeen <[email-masked]>; Mohmed Musa (SA) <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>; escalations dxbteam <[email-masked]>
Subject: Re: Late delivery//6460835460

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team

Please assist with the delivery for Order ID: 6460835460. This has been pending for a while now, refer to AWB: 45063113874.

Awaiting prompt action and response :)

Thanks

Inayat Ali

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 January, 2020 04:35:55
Subject: Late delivery

Hi Team,

The bellow issue (late delivery order) was forwarded to Aramex team but no response has been received, kindly follow up with courier team to deliver the order asap.

Hi Team,

Problem Statement: What is the issue (Late Delivery) Courier Team

Order Date : 13-Jan-2020

Order ID: 6460835460

Tracking ID: 45063113874

Assistance Required: Need Urgent Delivery

Issue Description: The order was shipped from our side on 1/13/20 9:31 PM but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

​Regards,

Algaily

Subject: RE: Delayed pickup//6454769675
From: "Mohmed Musa (SA)" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Inayat Ali <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, "Omer Saeed (SA)" <[email-masked]>, Mensour ShehabAlDeen <[email-masked]>, Zaid Zafar <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jan 2020 06:29:35 +0000

External email sender, please take precaution.

Dears,

The team has been reminded.

Best Regards,

Mohmed Musa

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, January 25, 2020 8:41 PM
To: Mohmed Musa (SA) <[email-masked]>
Cc: Inayat Ali <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Mensour ShehabAlDeen <[email-masked]>; Zaid Zafar <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>; escalations dxbteam <[email-masked]>
Subject: Re: Delayed pickup//6454769675

Hi,

We need urgent action regarding the bellow collection reference.

  _____

From: "Mohmed" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "omersae" <[email-masked]<mailto:[email-masked]>>, "Mensour" <[email-masked]<mailto:[email-masked]>>, "ZaidZ" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 January, 2020 14:51:41
Subject: RE: Delayed pickup//6454769675

Dears,

Please note team has been informed.

Best Regards,

Mohmed Musa

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 23, 2020 11:23 AM
To: ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>; Mensour ShehabAlDeen <[email-masked]<mailto:[email-masked]>>; AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>; Zaid Zafar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delayed pickup//6454769675

External email: avoid to open links or attachments unless sender is known and content is relevant..

Team- This is still pending.

Thanks

Inayat Ali

  _____

From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "omersae" <[email-masked]<mailto:[email-masked]>>, "Mohmed" <[email-masked]<mailto:[email-masked]>>, "Mensour" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>, "ZaidZ" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 17:22:11
Subject: Delayed pickup//6454769675

Hi Team

Please assist with the return pick up for the below order:

Order id: 6454769675

Return tracking Id: 45063807305

Thanks in anticipation.

Regards

Inayat Ali

Subject: RE: late collection :6446658708
From: "Mohmed Musa (SA)" <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: ali inayat <[email-masked]>, Zaid Zafar <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, "Omer Saeed (SA)" <[email-masked]>, Mensour ShehabAlDeen <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Joshi <[email-masked]>, mohammed obiedo <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jan 2020 11:53:01 +0000

External email sender, please take precaution.

Dear.

Let us check and update back,

Best Regards,

Mohmed Musa

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Sunday, January 26, 2020 2:41 PM
To: Mohmed Musa (SA) <[email-masked]>; Urvika Chaudhary <[email-masked]>
Cc: ali inayat <[email-masked]>; Zaid Zafar <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Mensour ShehabAlDeen <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Joshi <[email-masked]>; mohammed obiedo <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: late collection :6446658708

Hi @Mohmed Musa (SA)<mailto:[email-masked]>

please clarify other reason for canceling pickup A1155FF.

Mahmoud

From: Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 1:09 PM
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: ali inayat <[email-masked]<mailto:[email-masked]>>; Zaid Zafar <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; Mensour ShehabAlDeen <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Joshi <[email-masked]<mailto:[email-masked]>>; mohammed obiedo <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: late collection :6446658708

External email sender, please take precaution.

Dears,

Thanks, Will collect it ASAP.

Best Regards,

Mohmed Musa

From: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 10:46 AM
To: Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>
Cc: ali inayat <[email-masked]<mailto:[email-masked]>>; Zaid Zafar <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; Mensour ShehabAlDeen <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Joshi <[email-masked]<mailto:[email-masked]>>; mohammed obiedo <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: late collection :6446658708

Hi Mohmed,

Please find the required refrence number - A1155FF

Urvika Chaudhary
Training Manager

  _____

Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>

www.livesalesman.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.livesalesman.com%2F&data=02%7C01%7CMohmed%40aramex.com%7Cfa40e3ae40e64bcb59eb08d7a2549ce6%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637156356601452277&sdata=el4kWV3jEUdvaJQ2y1e8rfGG6olHXmnub2dF4Ir7W5Q%3D&reserved=0>

  _____

From: "Mohmed Musa (SA)" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "ZaidZ" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "Omer Saeed (SA)" <[email-masked]<mailto:[email-masked]>>, "Mensour ShehabAlDeen" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "mohammed obiedo" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 8:02:43 PM
Subject: RE: late collection :6446658708

Hi Dears,

Please share the pickup reference.

Best Regards,

Mohmed Musa

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 5:24 PM
To: Zaid Zafar <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>; Mensour ShehabAlDeen <[email-masked]<mailto:[email-masked]>>; Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: late collection :6446658708

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team

Please assist for a priority pick up. It's pending for a while now. Details below:

•                     Order number: 6446658708

*        AWB: 45062001773

Thanks

Inayat Ali

  _____

From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 16:19:09
Subject: late collection :6446658708

Hi Team ,

With reference to order number :6446658708

AWB :45062001773

Ticket number :239015

customer complaining about late collection from ARAMEX

we contacted them several times with no action

which made the AWB invalid two times we are waiting for the collection for the third time ,

but still not collected order created on Sep 27, 2019

Regards,

Obiedo

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>