Subject: Re: Refund issue _6458994474
From: Inayat Ali <[email-masked]>
To: Ahmad Daher <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 28 Jan 2020 07:32:20 -0700 (MST)

Hi Ahmad 

We received response from the JIRA team on this ticket, that the amount was debited once and refunded as well. 

In case, the customer is still disputing, ask her to share complete bank statement covering from 31st Dec till today. 

Thanks 
Inayat Ali 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 28 January, 2020 15:35:33 
Subject: Refund issue _6458994474 

Ticket 422209 

Dear Team 

problem Statement ; Refund has been deducted twice 

Jira Ticket : REL-81784 - 

Order Date ; 31 Dec 2019Order ID ; 6458994474Assistance Required ; Need check the refund, 

The customer was placed an order and cancelled, but as per the customer the amount has been deducted twice and not refunded, and she provided her bank statement, 

kindly check and advise 

Regards 
Ahmad