Subject: Staff complaint//376315
From: Seeta Seeta <[email-masked]>
To: qazi mohammed <[email-masked]>, saad alonaizi <[email-masked]>, anwar abdullah <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 28 Jan 2020 00:26:35 -0700 (MST)

Hi Team, 

Could you please help us in the below case. The customer contacted us complaining about the store staff at Dhahran mall centrepoint (splash). The agent has already escalated the case 1 month back but we didn't receive any update from the concern team. 

The customer is also constantly chasing us and asking for an update on his complaint. So we request you to arrange a callback to the customer. 

Customer's details: 
Email Address: [email-masked] 
Phone Number: +966562216090 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "qazi mohammed" <[email-masked]>, "anwar abdullah" <[email-masked]>, "saad alonaizi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, January 27, 2020 6:22:51 AM 
Subject: Staff complaint 

Hi Team, 

With reference to ticket:376315 

Customer reporting that on staff from Dhahran mall centrepoint (splash), that he has treated badly by the staff when he went for exchange for and item he bought from the same store, kindly check the attachment for the customer complaint. we have escalated this issue already 1 month ago but we did not get any update regarding the complaint and customer back to us again that he has not received any call from our side. 
Customer contacting details: 
[email-masked] 
+966562216090 
Kindly check and help us to close this case asasp. 

Regards, 
Fauzan