Subject: RE: KNET On validation order//8365162335
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: ": Inayat Ali" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Harish Thakor <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 28 Jan 2020 07:02:49 +0000

Hi,

We have received the amount from customer for the below 2 transactions, 8365166906 (items delivered)& 8365162335

The below trailing email has different order numbers.

Please confirm for which orders customer is charged twice to initiate refund process.

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Malik Ismail <[email-masked]>
Sent: Sunday, January 26, 2020 10:39 AM
To: Rashid Gafoor Kaskar <[email-masked]>; : Inayat Ali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Harish Thakor <[email-masked]>
Subject: FW: KNET On validation order//8365162335

Hi Inayat,

Deduction for Orders 8365162335 & 8365161679

Hi Rashid,

Please have look into this and do the needful. No tickets created.

Regards,
Malik Ismail
From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 24, 2020 4:32 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: KNET On validation order//8365162335

External email sender, please take precaution.
Hi Team

Please assist with the KNET payment issue. The customer claims amount debited more than once for her transaction with us.

Also, attached bank statement for reference.

Thanks
Inayat Ali

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 January, 2020 17:32:26
Subject: KNET On validation order

Hi Team,

Problem Statement: On validation order (KNET)

Order Date : 23 Dec 2019.

Order ID: 8365162335

Assistance Required:Kindly process the refund.

Customer is complaining that he has made order one was successful and one order failed but his account got debited twice for the amount  14.5 KWD.

Customer has shared the bank statement. Request you to look into this and do the needful.

Bank statement attached for your reference.

Warm Regards,
Abhishek Borgaonkar

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