Subject: Order Delay//6451380855
From: Seeta Seeta <[email-masked]>
To: abhilash kuttalam <[email-masked]>
Cc: enaam alsraisri <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Ghazi Mohammad Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, jessie caparas <[email-masked]>, maxwhryd ecom <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Max exit5 <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, raghu pillai <[email-masked]>, Suvadeep Saha <[email-masked]>
Date: Mon, 27 Jan 2020 23:53:58 -0700 (MST)

Hi Team, 

Still, we are waiting for an update from the store regarding the RTS. 

Thanks & Regards, 
Seeta Kunwar 

From: "abhilash kuttalam" <[email-masked]> 
To: "enaam alsraisri" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ghazi Mohammad Ahmed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "jessie caparas" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "Alghamdi Mohammed" <[email-masked]>, "Max exit5" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "raghu pillai" <[email-masked]>, "Suvadeep Saha" <[email-masked]> 
Sent: Monday, January 27, 2020 8:22:14 PM 

Dear Enaam, 

The order has gone missing from the store. Warehouse has already handed over to store but they cannot find it now. 

Kindly ask the store to uncollect the order on Sahla and process RTS for the following orders (tender Credit) 

The items codes must be punched in manually since the items went missing from the store. 

Total refund amount should be SR 17.99. 

Thanks and Regards, 

Abhilash Kuttalam 
Max Fashion 

Riyadh Gallery Mall, Gate No. 1A, 3 rd Floor, 

Kingdom of Saudi Arabia 

Phone – 0112078292 (Extn 3512) 
Mob: +966 540 235 455 / +966 596 205 502 
URL: [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

I know Jiu Jitsu, Kung Fu and 26 other dangerous words. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Sunday, January 26, 2020 5:03 PM 
To: Jessie Caparas <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Max Exit5 <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Ghazi Mohammad Ahmed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]> 
Subject: Re: Order Delay//6451380855 

External email sender, please take precaution. 

Hi, 

Any update ? 
Case is pending since Nov 14th 
We are waiting for advise . 

Regards 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "alghamdi mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Max Exit5" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ghazi Mohammad Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 23 January, 2020 12:12:31 
Subject: RE: Order Delay//6451380855 

[ mailto:[email-masked] | @Abhilash Kuttalam ] [ mailto:[email-masked] | 
@Alghamdi Mohammed ] 

The team has shared a POD that it was delivered to the store November 16. 

Please help us check – we don’t want the customer to suffer any longer. 

From: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 23, 2020 10:34 AM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Max Exit5 < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Ghazi Mohammad Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order Delay//6451380855 

Dear Seeta , 

PFA, the POD for your reference. Store team received the order at 16-Nov-2019. 

Thanks 

Esaf 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 23, 2020 8:38 AM 
To: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Max Exit5 < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Ghazi Mohammad Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order Delay//6451380855 
Importance: High 

External email sender, please take precaution. 

Hi @Warehouse Team, 

We have received an update from the store team that they haven't received the order from the warehouse. We request you to check this concern and help us to close the case as the order is pending since Nov. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Max exit5" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 22, 2020 10:19:09 PM 
Subject: FW: Order Delay//6451380855 

Dear Team, 

This order number: /6451380855 not received form warehouse , 

From: Seeta Seeta [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Wednesday, January 22, 2020 4:25 PM 
To: Max Exit5 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ghazi Mohammad Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order Delay//6451380855 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With the reference to order number: /6451380855 we have received the update from the warehouse team that they have handed over the shipment to the store team on 15-Nov-2019. 

So we request you to let us know whether you have received the order or not. 

Thanks & Regards, 
Seeta Kunwar 

From: "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sagaya Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ghazi Mohammad Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 22, 2020 4:01:21 PM 
Subject: RE: Order Delay//6451380855 

Dear Team, 

Below said Order we shipped and handed over to store team at 15-Nov-2019. 

Thanks 

Esaf 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 22, 2020 12:12 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ghazi Mohammad Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order Delay//6451380855 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

Can you please help us in below case as the order is still under READY_TO_SHIPPED since Nov. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sagaya Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ghazi Mohammad Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 16, 2020 4:15:26 PM 
Subject: Re: Order Delay 

Hi Team, 

Is there any update on below case? 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ghazi Mohammad Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 5, 2020 6:03:45 PM 
Subject: RE: Order Delay 

[ mailto:[email-masked] | @Abhilash Kuttalam ] [ mailto:[email-masked] | 
@Alghamdi Mohammed ] 

Please check if this order has reached the store. 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 2, 2020 6:53 PM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ghazi Mohammad Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order Delay 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With the reference to order number: 6451380855, customer placed the order on 14 Nov 19 and till now the order status is READY_TO_SHIPPED on the hybris. Agent has already esclataed the case to warehouse but we have not received any revert from them. 

Customer is constantly chasing us for his order so we request you to look into this concern on priority basis and help us to close the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ghazi Mohammad Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 2, 2020 7:18:48 PM 

Dear , 

With reference to order number :6451380855 

The customer placed his order on :Nov 14, 2019 

Tracking Id : 645138085522999991 

Customer placed her order on the date mentioned above , However still showing to us on the order status (ready to ship ). 

Please look in to this 

Regards, 

Ghazi 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com