Subject: Re: Do not share call center # promptly
From: Inayat Ali <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 27 Jan 2020 23:40:02 -0700 (MST)

Acknowledge Imran 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Sunday, 26 January, 2020 13:21:53 
Subject: Do not share call center # promptly 

Hi Team, 

It has been observed that team who is responsible for handling customer’s on chats and emails are frequently sharing contact center numbers to customers for issues like return and refunds. 

Please be apprised that chat and email team are equally empowered with the tools and facilities which call center team is having. 

After attending customer on chats and emails and re-directing them on calls may hamper the customer’s experience and results in wastage of customer’s valuable time. 

In case wherein customer is asking for the contact center numbers, agents can share it with the customer. 

Meanwhile, [ mailto:[email-masked] | 
@Jessie Caparas ] please help us in removing contact center numbers from canned responses. 

Kindly pass on this information to the front end team. 

Regards 

Imran 

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