Subject: Need Approval for refund
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 27 Jan 2020 11:22:11 -0700 (MST)

Hi Team, 

With reference to ticket: 393754 
Order: 6450205859 
Tracking ID: 45048123105 

Customer reporting that he has not received the item ( 161817759 - - Juniors Brent Travel System / SAR 799.00 ), and paid full amount ( SAR 1,662.60 ). However We confirmed with Aramex and they update us that they has returned the missing item to us under tracking ( 44939693072 ) and collected the full amount. 
Can you please check and update us have you received the item or not to refund for customer. 

Thank you for your help. 

Regards, 
Fauzan