Subject: Undelivered Mail Returned to Sender
From: [email-masked] (Mail Delivery System)
To: [email-masked]
Date: Mon, 27 Jan 2020 10:48:03 -0700 (MST)

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Subject: Re: Late Shipping
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, [email-masked], [email-masked]
Cc: Abdel Moneim <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, [email-masked], [email-masked]
Date: Mon, 27 Jan 2020 10:48:01 -0700 (MST)

Hi Team, 

With reference to order: 6456529339 
Order Date: 12-Dec-2019 
Store Code: Max60132 
Tracking ID: 645652933922999991 

We have confirmed with store and they update us that the order not been delivered to the store physically. 
can you please check and help us to close this case asap as it is pending since 02 Jan, 20. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Abdel Moneim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, 26 January, 2020 15:23:21 
Subject: Late Shipping 

HI TEAM. 

Problem Statement: Late Shipping 

Order Date : Dec 12, 2019 
Order ID: 6456529339 
Tracking ID: 645652933922999991 

Customer placed order on 12 Dec and till now she has not received the order. As per the hybris the order status is ready to be shipped. And i have Raised it to sagaya 12 days ago so far no response received from them. Customer is chasing us for the refund as he no longer need this item. 

Regards, 
Abdel.