Subject: RE: WWD ISSUE//6452891312
From: EcomRDC babyshop5 <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Inayat Ali <[email-masked]>, Sujeewa Hurbert <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Mon, 27 Jan 2020 14:13:11 +0000

Dear Sir,

We will arrange delivery team to cash collection on tomorrow.

Thanks & regards,

Akram Shaik
Babyshop Nursery Warehouse GDMS operations
Ext: 3635 , Mobile: +966 530548756
Email: [email-masked]
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Sachin Maheshwari
Sent: Monday, January 27, 2020 4:54 PM
To: Inayat Ali; Sujeewa Hurbert; EcomRDC babyshop5; Escalations Dxbteam
Cc: Fauzan Ahmad, Musalman; Urvika Chaudhary; Seeta Seeta; Shakeeb Arsalan; Algaili Ahmed
Subject: RE: WWD ISSUE//6452891312

Hi @Escalations Dxbteam<mailto:[email-masked]>

Please connect with customer & ask his preferred time for collection of cash for this order (and mention the exact amount to be collected).

Dear Akram (@EcomRDC babyshop5<mailto:[email-masked]>), once details are shared, pls ask team to visit customer place to collect the money and deposit the same with remarks.

Regards
Sachin
04-5175412

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 27, 2020 1:16 PM
To: Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD ISSUE//6452891312

External email sender, please take precaution.
Hi Team

Please check and advise for Order ID: 6452891312.

The customer cancelled the order on 23rd Nov' 19 and the order was still delivered. The customer would like to pay now, suggest next step of action.

Thanks
Inayat Ali

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 January, 2020 01:48:42
Subject: Re: WWD ISSUE

Hi Inayat,

The order was WWD ITEM which has been placed on  Nov 21, 2019 and cancelled on 23/11/19 meaning the refund has been initiated on this date and the refund was received as the customer said, then later order was delivered to him. So in this case the customer received the product without paying and he requested to pay the value of the item. We request from the WWD team either to collect the item or the price value of it.
Note: the customer want solution for this pending issue
________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 25, 2020 7:15:13 AM
Subject: WWD ISSUE

Hi Team,

Please have look to the following issue and forward to the WWD team to collect the value of the product because the customer asking for instant issue fixing.

Hi Team,

With reference to order number 6452891312 placed on Nov 21, 2019 which has been cancelled, the customer notified us  that he received the WWD item although the refund had already been credited to his account for this cancelled order. The customer has requested to pay for the product again, kindly advise, check and update us.

Regards,
Algaily

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