Subject: RE: Missing item//8365950992
From: Midhun Madhu <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, ali inayat <[email-masked]>, Musaab Anesi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jan 2020 11:27:16 +0000

Hi Seeta,
PFB transactions report, all the stocks was dispatched to the customer as per order.
BATCH_ID
BATCH_STATUS
DELIVERY_TYPE
INVOICE_NBR
ITEM_ID
INVOICE_QTY
CANCEL_QTY
MANIFEST_QTY
SHIP_QTY
KWT-C-2-01012020-1
Closed
WCT
8365950992
154268269
1
0
1
1
KWT-C-2-01012020-1
Closed
WCT
8365950992
157068660
1
0
1
1
KWT-C-2-01012020-1
Closed
WCT
8365950992
158075563
1
0
1
1
KWT-C-2-01012020-1
Closed
WCT
8365950992
159127785
1
0
1
1
KWT-C-2-01012020-1
Closed
WCT
8365950992
159777406
1
0
1
1
KWT-C-2-01012020-1
Closed
WCT
8365950992
161134278
1
0
1
1
KWT-C-2-01012020-1
Closed
WCT
8365950992
161183537
1
0
1
1
KWT-C-2-01012020-1
Closed
WCT
8365950992
161185352
1
0
1
1
KWT-C-2-01012020-1
Closed
WCT
8365950992
161366277
1
0
1
1

Midhun R Madhu
[A picture containing clipart  Description automatically generated] +965 2228 9509 Ext : 2323
 +965 97232105
[A picture containing clipart  Description automatically generated] [email-masked]
[A picture containing clipart  Description automatically generated] www.centrepointstores.com

From: Seeta Seeta <[email-masked]>
Sent: 27/Jan/2020 2:11 PM
To: Midhun Madhu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; ali inayat <[email-masked]>; Musaab Anesi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing item//8365950992
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number 8365950992, customer placed the order for 9 items and as per the hybris all items has been delivered to customer under tracking number:100040319075. However, customer is claiming she has not received below items:

161366277 - - Baby Bullet 22-Piece Blender Set KWD20.73
154268269 - - Juniors Printed Baby Bath Chair KWD3.92
161183537 - - Juniors Printed 14-Piece Gift Set KWD4.75.

We request you to look into this concern and help us to assist the customer.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 27, 2020 1:53:18 PM
Subject: partially canceled

Hi Seeta,

With the reference to  the order number 8365950992. Customer emailed us complaining of missing items, However, It shows that full items has been delivered to the customer .
We escalated the case to the postapuls three times , And when they responded to us  they informed that the items has been delivered .

Below the mail we have raise it to postaplus team.

Problem Statement: (missing items)
Order Date : JAN 1, 2020
Delivery Date: Jan 4, 2020
Order ID: 8365950992
Tracking ID: 100040319075
Assistance Required: Need missing item

Issue Description: Customer placed order for 9 items but as per the customer she only received 6 items, However, due to the consignment 9 items were delivered. (customer is claiming he received one small pack only)
Assistance required : Kindly confirm did you deliver the full order? pleas provide POD if you did.

the missing items are the following :

161366277 - - Baby Bullet 22-Piece Blender Set KWD20.73
154268269 - - Juniors Printed Baby Bath Chair KWD3.92
161183537 - - Juniors Printed 14-Piece Gift Set KWD4.75.

Awaiting for your response .

Please look into this concern and advise for further step

Thanks&Regards,
Musaab Hussein

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